Ferguson Toni
Tucson,AZ
Summary
Results-driven with over 20 years of experience in surveillance operations and security management. Adept at training teams, ensuring compliance with gaming regulations, and fostering a safe environment for guests and staff.
Overview
32
32
years of professional experience
Work History
Surveillance Lead Agent
Casino Del Sol
03.2005 - Current
- Observed daily operations to ensure compliance with gaming regulations and company policies.
- Trained and mentored new agents on customer service techniques and operational procedures.
- Monitored gaming activities to detect irregularities and maintain a safe environment for guests and staff.
- Trained new hires on company policies, procedures, and best practices, ensuring consistent service quality across the team.
- Monitored call quality to ensure high levels of professionalism and adherence to company standards.
Security Supervisor
Casino Del Sol
11.1996 - 03.2005
- Supervised security operations, ensuring compliance with safety protocols and regulations.
- Trained and mentored security personnel to enhance team performance and response effectiveness.
- Security policies to mitigate risks and enhance guest safety.
- Conducted regular observations of casino premises to identify vulnerabilities and ensure proper surveillance coverage.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
Casino Cashier Supervisor
Arizona Club /Casino Del Sol
07.1994 - 11.1996
- Processed cash transactions efficiently, ensuring accuracy and compliance with gaming regulations.
- Trained new cashiers on operational procedures and customer service standards.
- Quickly and accurately counted drawers at start and end of each shift.
- Contributed to a positive gaming environment by providing friendly, professional service to all casino guests.
- Assisted in maintaining accurate inventory of casino chips and cash.
- Effectively communicated with cage supervisors regarding any discrepancies or issues encountered during shift operations.
- Demonstrated flexibility by adapting quickly to changes in shift assignments or job duties as needed.
- Completed regular audits of cashier drawers to maintain integrity and reduce potential losses.
- Ensured timely replenishment of cashier supplies such as coin rolls and receipt paper, minimizing downtime due to shortages.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Secured casino funds not in use after balancing cash drawer.
- Handled money, ticket exchanges for customers.
- Supervised daily operations ensuring compliance with gaming regulations and safety protocols.
Food and Beverage Cashier
Arizona Club/Casino Del Sol
01.1994 - 07.1994
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawers and balanced daily receipts.
- Worked with team members to ensure timely food and beverage service.
- Ensured compliance with health and safety regulations in food handling practices.
- Operated and sanitized kitchen and food preparation equipment.
- Handled cash transactions accurately, minimizing discrepancies and safeguarding company assets.
- Maintained high levels of cleanliness throughout the work area, adhering to sanitation regulations and guidelines.
- Balanced cash registers at the beginning and end of shifts, ensuring accurate financial records for management review.
- Assisted in maintaining inventory levels, ensuring availability of popular items during peak hours.
- Provided correct change to customers while following cash handling policies and procedures.
- Streamlined the ordering process for increased accuracy and reduced wait times.
- Maintained clean and organized checkout area, ensuring welcoming environment for customers.
- Trained new staff on cashier duties and customer service best practices, enhancing team performance.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
Cholla High School
Tucson, AZSkills
Monitoring casino properties
Operate Surveillance equipment to capture video footage of gaming areas
Maintained accurate logs for Surveillance activities and incidents during shifts
Operated Surveillance cameras, monitors and other equipment
Reported violations and suspicious behavior, in writing or verbally
Used audio-video equipment to observe casino or hotel operations fro cheating and theft
Timeline
Surveillance Lead Agent
Casino Del Sol
03.2005 - Current
Security Supervisor
Casino Del Sol
11.1996 - 03.2005
Casino Cashier Supervisor
Arizona Club /Casino Del Sol
07.1994 - 11.1996
Food and Beverage Cashier
Arizona Club/Casino Del Sol
01.1994 - 07.1994
High School Diploma -
Cholla High School