Esteban Guaman
Poughquag,NY
Summary
Detail-oriented administrative assistant with a proven track record in customer service and administrative support. Skilled in collaborating with teams and addressing customer inquiries effectively, contributing to enhanced operational efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Berny Automotive Service
Danbury, CT
06.2023 - Current
- Greet and assist clients upon arrival, identifying their service needs and ensuring a positive customer experience.
- Address customer questions and complaints professionally, providing clear explanations and effective solutions.
- Answer incoming phone calls, schedule appointments, and provide service information.
- Explain completed services, prepare invoices, and process customer payments accurately.
- Perform automotive maintenance and repairs, including tire services, brake replacement, oil changes, and general vehicle work.
- Receive and verify parts and supplies from vendors, ensuring accurate orders and payments.
- Monitor and manage inventory of parts, tires, and shop supplies to support daily operations.
Education
Associate of Science - Architecture
Dutchess Community College
Poughkeepsie, NY05-2026
Skills
- Customer service
- Administrative support
- Computer skills
- Problem-solving
- Team collaboration
- Architectural design
- AutoCad/Revit (BIM)
- 3D modeling & rendering
- Presentation skills
- Data entry
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working
Timeline
Administrative Assistant
Berny Automotive Service
06.2023 - Current
Associate of Science - Architecture
Dutchess Community College