Esteban Henao
Charlotte,NC
Summary
Experienced sales and customer service professional with a strong record of improving customer satisfaction and loyalty. Bilingual and adept at teamwork, I have successfully grown client base by effectively communicating and solving problems. Thriving in high-speed settings, I excel in time management and collaboration, consistently achieving outstanding outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Sales Associate
The Black Tux
08.2024 - Current
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by over 40% average of estimated target by establishing rapport with customers and identifying their needs.
Licensed Insurance Sales Agent
Direct Auto & Life Insurance
01.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Maintained sales records and generated relevant market and sales reports for management bringing over $200k on sales revenue on a single month.
- Assisted clients with endorsements on policies and finding the best possible quote to fit their needs.
Retail Store Manager
Hollister
10.2023 - 12.2023
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Coached and managed a team of over 20 employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Restaurant Manager
Foothills Brewing
08.2023 - 10.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Restaurant Waiter
La Capital MX
05.2022 - 07.2023
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Education
BBA - Accounting And Finance
University of North Carolina At Charlotte
Charlotte, NCHigh School Diploma -
Legion Collegiate Academy
Rock Hill, SC05-2022
Skills
- Bilingual
- Customer service
- Team leadership
- Financial management
- Professionalism and ethics
- Strategic selling
- Product knowledge
- Management
Certification
North Carolina Insurance producer of personal lines/property and casualty.
License No & NPN: 21052634
Languages
Spanish
Native or Bilingual
Timeline
Senior Sales Associate
The Black Tux
08.2024 - Current
Licensed Insurance Sales Agent
Direct Auto & Life Insurance
01.2024 - 08.2024
Retail Store Manager
Hollister
10.2023 - 12.2023
Restaurant Manager
Foothills Brewing
08.2023 - 10.2023
Restaurant Waiter
La Capital MX
05.2022 - 07.2023
BBA - Accounting And Finance
University of North Carolina At Charlotte
High School Diploma -
Legion Collegiate Academy
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