Esteban Illescas
Elmhurst,NY
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
6
6
years of professional experience
Work History
Intake Coordinator
N And J Home Care Inc
03.2023 - 02.2024
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Completed intake assessment forms and helping complete State Evaluations
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines
Sales Team Lead
Express Clothing
09.2022 - 03.2023
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Identified and acted on growth opportunities and development options for business.
- Handled cash register operations and customer transactions to process payments.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Expanded sales revenues by identifying opportunities and executing customized marketing plans.
- Managed over $50,000+ in sales
- Able to hit quarterly goals
Sales Associate
Express Clothing
10.2020 - 09.2022
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Developed, maintained and utilized diverse client base.
- Able to work with over 100 plus customers every hour
Temp Sales Lead
Express Clothing
10.2021 - 01.2022
- Learn how stores are run on a daily basis
- Helped customers locate products and checked store system for merchandise at other sites.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Managed returns, exchanges and refunds in accordance with store policy.
- Able to become a temp sales lead within 1 year of being in company
Assistant Coach
Soccer Champions Academy
11.2017 - 04.2018
- Helped run drills efficiently and safely
- Oversaw over 30 elementary school kids
- Managed soccer games for elementary school children
- Assisted in keeping track of attendance
- Trained students on basics of Soccer
Education
Some College (No Degree) - Business Management
LaGuardia Community College
Long Island City, NYRegents Diploma -
Robert F.Wagner SSAT
Long Island City, NY06.2017
Skills
- Proficiency in Excel and Microsoft Word
- Quick learner
- Tactful Conflict Resolution
- Guest Accommodations
- Safety Understanding
- Creativity and Flexibility
- Employee Training
- Staff Management
- Sales Goals
- Sales Planning
- Creativity and Flexibility
- Brand Development and Marketing
- Closing Procedures
- Customer Inquiries
- Creativity and Flexibility
- Multi-Line Phone Systems
- Patient Scheduling
- Insurance Verification
- Scheduling appointments
- Data Entry
Timeline
Intake Coordinator
N And J Home Care Inc
03.2023 - 02.2024
Sales Team Lead
Express Clothing
09.2022 - 03.2023
Temp Sales Lead
Express Clothing
10.2021 - 01.2022
Sales Associate
Express Clothing
10.2020 - 09.2022
Assistant Coach
Soccer Champions Academy
11.2017 - 04.2018
Some College (No Degree) - Business Management
LaGuardia Community College
Regents Diploma -
Robert F.Wagner SSAT
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