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I am a determined individual as well as a team player searching for a position within a company that offers growth and advancement. Summary of Qualifications: I have over 26 years' experience in the Healthcare Industry. I am a professional with high ethics and self starter capabilities. I can handle a fast- paced environment, handling confidential paperwork, administration, and providing quality patient care and customer service. I have done administrative assistant, referrals, coding, intake for home health and documentation as well. Experience in the following fields: Family Practice, Internal Medicine, OB/GYN, Hematology/Oncology, Home Healthcare business and Radiation Oncology. Gaps in employment history are due to stay at home mother and college studies.

21 Years Of Healthcare Experience. Hardworking Experienced Intake, Office Management, and Healthcare Administration Professional, experienced in optimizing productivity, efficiency and exceptional service and quality care across various environments. Highly dependable, ethical, and reliable supportive leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence in claim eligibility analysis and records management. Excellent communication and interpersonal skills. Familiar with industry standards and requirements. Managing duties to facilitate smooth workflow and operational efficiency. Proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management and excellent problem solver. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development, leading to high performing teams.

Honorably Discharged United States Navy veteran with 8+ year’s experience within administration and management, 1 year of medical assisting, retail sales and customer service, and home consultations. Proficient in the application of administrative routines and procedures, including staffing and recruitment, and payroll and marketing campaigns. Managed and supervised 20+ personnel as an assistant supervisor, supervised and trained 300+ clients and personnel in health and wellness management, and experience in the implementation of inventory routines and logistical analysis. Authorized to work in the US for any employer

Detail-oriented professional with a strong background in customer service and logistics coordination. Expertise in confidentiality, quality assurance, and effective communication to enhance client satisfaction.


  Skilled and knowledgeable professional with excellent Customer Service skills, strong management and leadership skills, flexible and focused with outstanding communication, sales, and administrative skills.
  Detail oriented and thrives in a fast-paced environment. A positive and confident personality blended with a strong work ethic. Outstanding written and verbal abilities to multi-task and to succeed within strict deadlines.
  Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments.
  Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and Customer Service excellence.


Lillian Holdbrooks

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Intake Coordinator

Sales & Marketing Coordinator

Judicial Intern

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Master of Arts - History

Bachelor of Arts - History

Minor - Political Science

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Master of Arts - History

Intake Coordinator

Bachelor of Arts - History

Judicial Intern

Minor - Political Science

Sales & Marketing Coordinator

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