Virginia Whittaker
Jacksonville,FL
Summary
Detail-oriented professional with a strong background in customer service and logistics coordination. Expertise in confidentiality, quality assurance, and effective communication to enhance client satisfaction.
Overview
9
9
years of professional experience
Work History
Intake Coordinator
Randstad Temp Service/ Early Steps Program
02.2026 - Current
- Coordinated intake assessments for new participants in early intervention programs.
- Managed scheduling and communication between families and service providers.
- Assisted in gathering necessary documentation for eligibility determination.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
Safety Coordinator
Florida Rock & Tank Lines
07.2023 - 02.2026
- Conducted regular safety audits and maintained DOT compliance file for drivers daily.
- Collaborated with management to ensure adherence to DOT compliance standards and company policies.
- Onboarding new hired drivers- Processing drivers into multiple systems,Pre-Employment Drug Test, Verification of Employment, Background Reports and termination of Drivers.
- Utilized strong attention to detail when reviewing documents, ensuring accuracy and completeness in all safety-related records and reports.
Logistics Coordinator
Caribbean Shipping & RPM Shipping
06.2021 - 01.2023
- Coordinated logistics operations to optimize supply chain efficiency and reduce delays.
- Managed shipment schedules and documentation to ensure compliance with regulations.
- Implemented inventory tracking systems to enhance accuracy and reduce discrepancies.
- Collaborated with vendors and carriers to negotiate rates and improve service delivery.
- Streamlined order processing workflows, resulting in faster turnaround times for shipments.
- Trained team members on best practices for logistics management and safety protocols.
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
Mortgage Loan Processor
Triad Financial Services Inc.
12.2019 - 04.2021
- Managed loan documentation to ensure compliance with regulatory standards.
- Collaborated with underwriters to streamline approval processes and improve turnaround times.
- Reviewed credit reports and financial statements for accuracy and completeness.
- Coordinated communication between borrowers, lenders, and third-party vendors.
- Trained junior processors on industry best practices and internal procedures.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Upheld complete confidentiality of all submitted information according to release guidelines.
Auditor/Customer Service and Facilitator
Venus Fashion
04.2017 - 04.2019
- Coached and trained thirty customer services agents to address audit findings and implement corrective actions for their telephone calls.
- Assisted with refunds and credits
- Customer service Inbound and outbound
- Remained adaptable by modifying workshop content or delivery style in response to participant feedback, ensuring maximum relevance and effectiveness.
Education
Guilford Technical Community College
Greensboro08-1998
Skills
- Insurance verification
- Follow-up skills
- Multi-line phone systems
- Appointment scheduling
- Scheduling appointments
- Patient scheduling
- Confidentiality
- Customer service
- Multitasking and organization
- Microsoft office
- Data entry
- Phone and email etiquette
- Team leadership
- Quality assurance
- Documentation and control
- CRM software
- Administration and operations
- Handling complaints
- Scheduling and calendar management
- Decision-making
- New hire orientation
- Office management
- Coaching and mentoring
- Active listening
- Critical thinking
- Problem resolution
- Call center experience
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Product knowledge
- Paperwork processing
- Order processing
- Documentation
- Administrative support
- Microsoft Office Suite
Timeline
Intake Coordinator
Randstad Temp Service/ Early Steps Program
02.2026 - Current
Safety Coordinator
Florida Rock & Tank Lines
07.2023 - 02.2026
Logistics Coordinator
Caribbean Shipping & RPM Shipping
06.2021 - 01.2023
Mortgage Loan Processor
Triad Financial Services Inc.
12.2019 - 04.2021
Auditor/Customer Service and Facilitator
Venus Fashion
04.2017 - 04.2019
Guilford Technical Community College