Esteban Martinez
Brooklyn
Summary
Results-driven event operations leader with a strong background in team collaboration and inventory management. Skilled in executing visual merchandising strategies and providing top-tier customer service, contributing to seamless retail experiences at major sporting events.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Retail Event Operations
Fanatics, Inc.
Shelton
06.2025 - Current
- Traveled with Retail Event staff to set up Fanatics Super Stores for major sporting events.
- Assisted in receiving, organizing, and merchandising products to ensure optimal presentation.
- Executed visual merchandising strategies to enhance brand visibility and increase sales.
- Delivered exceptional customer service to high-profile clients, fans, and employees.
Operated POS system (OpSuite) to manage transactions, exchanges, and issue resolution.
- Managed in-line queues and customer flow to ensure seamless retail operations.
- Fostered a collaborative and agile environment with the Retail Event Team.
Retail Event Associate
Fanatics Inc.
New York
06.2025 - 06.2025
- • Organized and displayed merchandise for transition from BOH to FOH
• Assisted Retail Staff with replenishments for each section represented
• Managed storage, spacing, and BOH movements for the Fanatics Fest Merch Village
• Lead load-out processes with management staff to ensure all product was distributed correctly
• Collaborated with a team of 90+ to efficiently build, manage, and dismantle the Fanatics Fest Retail
Store – Merch Village.
• Assisted in receiving, organizing, and merchandising $4M+ in product from multiple brands and
collaborations, ensuring optimal product presentation and categorization.
• Executed visual merchandising strategies to elevate brand presence and drive sales.
• Provided exceptional customer service to high-profile clients, fans, and Fanatics employees.
• Operated the POS system (OpSuite), handling transactions, issue resolution (e.g., resizing, discounts,
gift card transactions, merchandise exchanges), and delivering an exceptional fan experience.
• Supported Fanatics Philanthropy by facilitating a special shopping experience for Make-A-Wish
recipients.
• Managed in-line queues, register flow, and overall customer traffic to maintain smooth operations.
Education
BBA -
Medgar Evers College
Brooklyn, NY06-2028
Skills
- Visual merchandising
- Customer service
- Event coordination
- Team collaboration
- Inventory management
- POS operation
Certification
Fundamentals of Global Sports - NYU School of Professional Studies
Timeline
Retail Event Operations
Fanatics, Inc.
06.2025 - Current
Retail Event Associate
Fanatics Inc.
06.2025 - 06.2025
BBA -
Medgar Evers College