Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
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Esteban Ponce

Wilkes-Barre,PA

Summary

Hardworking technician with background spent successfully identifying problems and implementing corrective measures. Safety-oriented, dedicated and reliable. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Juvenile Justice Specialist

Maxim Healthcare
Pittston, PA
01.2024 - Current

Salary: $30/hour

Hours per week: 40 hours/week

  • Investigated, counseled and provided continuous supervision for youth offenders.
  • Documented and reported disruptive or disturbing behavior and security breaches.
  • Created and updated daily reports and logs used in housing unit pertaining to behavior, school, medical and unit separation.
  • Responded to emergency situations such as riots or disturbances with appropriate force measures.
  • Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
  • Monitored detainees for compliance with regulations, safety protocols, and behavior standards.
  • Counseled juveniles on life skills, such as anger management, problem solving, conflict resolution.
  • Provided crisis intervention as needed.
  • Worked effectively and independently under pressure.

Armed Security Officer - Leutientant

Paragon Systems
Del Rio, TX
10.2022 - 10.2023

Salary: $30/hour

Hours Per Week: 60 hours/week

  • Was responsible for being the first contact for officers with any issue.
  • Secured and protected items that have been deemed sensitive or vital.
  • Planned and carried out armed security of a high valued target.
  • Monitored and escorted incoming illegal aliens and alien smugglers.
  • Carried a Glock 40.
  • Pat them down for weapons, drugs and other contraband.
  • Worked alongside Customs and Border Protection Officers and Border Patrol Agents.
  • Communicated and gave verbal Spanish commands to Spanish-speaking illegal aliens and smugglers.
  • Trained and mentored new or less experienced staff members to effectively secure illegal aliens.
  • As a Lieutenant I monitored employee productivity, made sure everyone complied with company polices, made the schedule and filed daily reports.
  • Provided information regarding customs regulations and procedures.
  • Tasked with and responsible for a company vehicle.

Correctional Officer

GEO
Del Rio, TX
01.2020 - 10.2022

Salary: $21/hour

Hours Per Week: 70 hours

  • Inspected cells and conducted random searches of common areas.
  • Transported detainees from point to point.
  • Investigated suspicious behavior.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Seized illegal substances and banned items during searches.
  • Locked down pods due to behavior.
  • Maintained discipline and tact while dealing with high stress situations such as suicidal subjects, riots and verbal and physical altercations.
  • Wrote detailed reports documenting all relevant information related to daily operations as well as for incidents involving prisoners or staff.
  • Administered first aid when required due to injury illness sustained by an inmate while under supervision.
  • Multitasked the responsibility for the transport of arrestees to the local County Courthouse while maintaining
    accountability and safety of the arrestee and other responsibilities.

Pipeline Laborer

Pump Co
Del Rio, TX
08.2019 - 11.2019

Salary: $2,200/Week

Hours Per Week: 84 Hours

  • Arranged construction materials according to project needs.
  • Monitored tool and equipment use to verify conformance with OSHA standards.
  • Preserved integrity of pipelines by digging trenches for new installation or repairing existing lines.
  • Completed ongoing regulation training and participated in site expectation meetings before new projects.
  • Adhered to reporting standards for safety issues.

Shift Lead

Panda Express
Del Rio, TX
03.2019 - 07.2019

Salary: $12/Hour

Hours Per Week: 45 Hours

  • Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
  • Operated cash register to process cash, check and credit card transactions.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Enhanced food quality by monitoring shipments, preparation and food handling.

Bank Teller

International Bank Of Commerce
Del Rio, TX
05.2018 - 03.2019

Salary: $9.15/Hour

Hours Per Week: 40 Hours

  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Reconciled cash and checks against computer records at end of shift.

Alarm Technician Installer

Sentry Security Services
Del Rio, TX
06.2014 - 06.2017

Salary: $10/Hour

Hours Per Week: 40 Hours

  • Worked in high-stress environments using ladders, scaffolds and high-lift equipment as well as in confined spaces such as ducts, crawlspaces and vents.
  • Performed regular inspections to ensure alarm systems and equipment worked according to specifications.
  • Installed fire alarm panels and devices and programmed equipment.

Car Salesman

Toyota
Del Rio, TX
08.2013 - 08.2014

Salary: $1000/Month + Commission

Hours Per Week: 48 Hours

  • Explained differences between models to clients, comparing and discussing capabilities and features.
  • Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.

Education

High School Diploma -

Del Rio High School
Del Rio, TX
2014

Skills

  • Technical Troubleshooting
  • Functionality Testing
  • Alarm installations and servicing
  • Equipment testing
  • Heavy Lifting
  • Professional Communication
  • CCTV
  • System Troubleshooting
  • Electrical Wiring
  • Facilities Maintenance
  • Power Tool Operation
  • Scaffolding Setup

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • ACT 235 Lethal Weapons Certification
  • Juvenile Justice Academy Graduate
  • Level 2 and 3 Security Commissioned Officer
  • CPR/First Aid and AED Certified
  • DHS/CBP Clearance
  • Alarm technician certified

References

J. Salinas - Border Patrol Watch Commander

(830) 313-4552

Michaellee Mallare - Border Patrol Supervisor

(619) 252-9755

John Beattie - Border Patrol Supervisor 

(830) 734-9065

john.a.beattiejr@cbp.dhs.gov

Alfredo Martinez - Paragon Captain 

(210) 851-2072

alfredo.martinez@parasys.com

Miguel Ponce - CBP Officer & Brother

(830) 469-6141

Silvia Davila - International Bank of Commerce (IBC) Manager

(830) 703-6069

Timeline

Juvenile Justice Specialist

Maxim Healthcare
01.2024 - Current

Armed Security Officer - Leutientant

Paragon Systems
10.2022 - 10.2023

Correctional Officer

GEO
01.2020 - 10.2022

Pipeline Laborer

Pump Co
08.2019 - 11.2019

Shift Lead

Panda Express
03.2019 - 07.2019

Bank Teller

International Bank Of Commerce
05.2018 - 03.2019

Alarm Technician Installer

Sentry Security Services
06.2014 - 06.2017

Car Salesman

Toyota
08.2013 - 08.2014

High School Diploma -

Del Rio High School
Esteban Ponce