Esteban Quezada
Highland,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Skilled Parts Profesional versed in selling commercial vehicle parts. Understands needs of retail customers and service professionals and can flex accordingly to deliver top-notch support for different requests. Professionally communicates with guests and consistently exceeds expectations who brings a unique background in Law Enforcement.
Overview
17
17
years of professional experience
Work History
Parts Manager
Valley Truck Filters
Colton, CA
01.2023 - Current
- Developed and maintained positive working relationships with vendors.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Analyzed pricing trends to optimize cost savings.
- Prepared documents for ordering parts, supplies, and equipment.
- Coordinated delivery schedules for incoming orders.
- Created reports to track inventory usage and performance metrics.
- Trained new staff members on proper parts handling techniques.
- Inspected returned parts for damage before restocking shelves.
- Updated databases with information about new products or services.
- Managed employee schedules and daily assignments.
- Resolved customer inquiries related to part availability or quality issues.
Officer- California Highway Patrol
California Highway Patrol
Oakland, CA
11.2021 - 11.2022
- Maintained knowledge of changes in laws and planned alteration of departmental strategies and policies accordingly.
- Apprehended, arrested and detained criminal suspects and law violators.
- Searched vehicles for drugs or paraphernalia.
- Participated in high-speed vehicle chases in serious and emergency situations.
- Investigated crimes and interviewed witnesses and victims.
- Wrote reports detailing events and people involved.
- Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
- Wrote detailed arrest and accident reports.
- Rendered assistance to accident victims and other persons requiring first aid for physical injuries or medical crises.
- Patrolled designated to identify criminal activities, issue citations, prevent incidents and serve warrants.
Parts Professional
Cummins Pacific
Bloomington, CA
08.2016 - 11.2021
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Provided assistance to dealer service technicians, outside mechanics and wholesale parts shops.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
- Restocked merchandise, constructed promotional displays and updated signage.
- Ordered new inventory for parts department and placed specific customer orders.
- Controlled daily parts program activities to improve sales and inventory management.
- Helped customers diagnose issues and locate replacement parts.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Gave top-notch service to guests in line with company standards.
- Reviewed and understood various technical documentation to make accurate parts selections.
- Received, examined and reshelved returned parts.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Assisted General Manager with cycle counting for inventory control.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
Parts Salesman
Velocity Truck Center
Fontana, CA
11.2014 - 08.2016
- Operated point of sales and parts lookup computer systems.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
Parts Clerk
Valley Truck Filters
Colton, CA
02.2007 - 11.2014
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
- Used POS systems to receive payment or obtain credit authorization.
- Contacted satisfied customers to offer additional services.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Located and labeled parts to maintain organized inventory of stock.
- Kept parts neatly stacked and ready for purchase to boost sales.
- Read catalogs, microfiche viewers or computer displays to determine replacement part stock numbers and prices.
- Negotiated and closed deals with minimal oversight.
- Arranged and directed delivery and installation of products and equipment.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
- Inspected vehicle and maintained gas, oil and water levels.
- Obeyed traffic laws and follow established traffic and transportation procedures.
Education
Associate of Arts - Peace Officer Specialized Training
CHP Academy
Sacramento, CA06.2022
High School Diploma -
William Workman High School
City Of Industry, CA06.2006
Skills
- Inside Parts sales
- Bilingual- Spanish
- Report Writing
- Public Safety
- Accident Investigations
- Problem-Solving
- Accident Scene Documentation
- Dispatch Communication
- Protecting People and Property
- Critical Thinking
- Issuing Citations
- Time Management
- Motor Vehicle Law Enforcement
- Decision Making
- Law Enforcement Information Databases
- Investigative Reports
- Directing Traffic
- Motor Vehicle Operation
- Search and Seizure Laws
- Credits and Refunds
- Reliable and Responsible
- Honest and Dependable
- Payment Processing
- Cash Register Operations
- Employee Training
- Customer Service
- Data Entry
- Service Referrals
- Warranty Coverage Determination
- Call Center Operations
Timeline
Parts Manager
Valley Truck Filters
01.2023 - Current
Officer- California Highway Patrol
California Highway Patrol
11.2021 - 11.2022
Parts Professional
Cummins Pacific
08.2016 - 11.2021
Parts Salesman
Velocity Truck Center
11.2014 - 08.2016
Parts Clerk
Valley Truck Filters
02.2007 - 11.2014
Associate of Arts - Peace Officer Specialized Training
CHP Academy
High School Diploma -
William Workman High School
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