Esteban Rodríguez Bogantes
San Ramón
Summary
Dynamic team leader with extensive experience in technical support and customer service. Known for enhancing team performance through effective training and communication. Eager to leverage skills in problem solving and adaptability to drive operational success. I am looking to contribute my experience and skills to the success of the company. I am a person with a strong desire to acquire new knowledge in order to grow both personally and professionally.
Overview
6
6
years of professional experience
Work History
Deskside Technician lll
Boston Scientific
Coyol
11.2025 - Current
- Installed and configured network hardware and software systems.
- Monitored system performance and reported issues to senior technicians.
- Assisted in troubleshooting technical problems with equipment and connectivity.
- Collaborated with team members to ensure smooth daily operations.
- Supported user requests by providing technical assistance via ServiceNow.
Team Leader - Tech Support
HP Inc (Mphasis)
Heredia
04.2023 - 05.2025
- Led team in daily operations and assigned tasks to ensure workflow efficiency.
- Trained new team members on procedures and safety protocols for smooth integration.
- Monitored team performance and provided feedback to improve skills and productivity.
- Created and presented detailed reports on team performance, KPI´s and cases resolution.
- Collaborated with other departments to ensure alignment of goals across teams.
Sales and Tech Support Agent
Villa-Tech
San Ramón
01.2022 - 03.2023
- Responsible for identifying potential clients for the sale of data security and cybersecurity services to small and medium companies in the United States.
- In charge of monitoring perimeter protection devices (Checkpoint firewalls) and providing technical support when necessary.
- Responsible for creating and presenting data reports to clients, ensuring the information provided is clear, accurate, and strategically valuable for decision-making.
Team Leader - Costumer Service
Cultivar HR
San Ramón
01.2021 - 01.2022
- Team Leader of 15 customer service agents. Responsible for handling escalation cases. Quality analyst and in charge of maintaining KPIs. Contact analyst and developer of workshops.
Technical Support Agent
DXC Technology
Aurora
01.2020 - 01.2021
- Multi-Factor Authentication (MFA) Technical Support Agent.
- Technical Support Representative via call, chat, or emails.
- Application and Data Processing Systems (SAP) basic Technical Support Agent.
- Incident management in Service Now.
Education
Executive English Technician - English Language
Instituto Nacional De Aprendizaje (INA)
San Ramón, Alajuela11-2017
High School Diploma -
Academia Gill
San Ramón, Alajuela11-2016
Bachelor's Degree in Process - Business Administration
Universidad Autónoma De Centro America (UACA)
San Ramón, AlajuelaSome College (No Degree) - CISCO MOD 2
Instituto Nacional De Aprendizaje (INA)
San Ramón, AlajuelaSkills
- Team leadership
- Effective communication
- Problem solving
- Customer relationship management
- Verbal and written communication
- Teamwork
- Adaptability
- Commitment and responsibility
- Ability to work under pressure
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Deskside Technician lll
Boston Scientific
11.2025 - Current
Team Leader - Tech Support
HP Inc (Mphasis)
04.2023 - 05.2025
Sales and Tech Support Agent
Villa-Tech
01.2022 - 03.2023
Team Leader - Costumer Service
Cultivar HR
01.2021 - 01.2022
Technical Support Agent
DXC Technology
01.2020 - 01.2021
Executive English Technician - English Language
Instituto Nacional De Aprendizaje (INA)
High School Diploma -
Academia Gill
Bachelor's Degree in Process - Business Administration
Universidad Autónoma De Centro America (UACA)
Some College (No Degree) - CISCO MOD 2
Instituto Nacional De Aprendizaje (INA)