Esteban Romanos
El Paso
Summary
Dynamic, customer-centric sales professional with over 25 years of experience driving revenue growth, cultivating client relationships, and consistently surpassing sales targets in competitive markets. Proven ability to identify customer needs, deliver tailored solutions, and close high-value deals that contribute to organizational success. Skilled in thriving within fast-paced environments, leading cross-functional teams, and utilizing data analytics to refine and enhance sales strategies. Recognized for exceptional communication and negotiation skills, with a commitment to delivering outstanding customer experiences and nurturing long-term partnerships.
Overview
29
29
years of professional experience
Work History
Operations Manager / Lead Planner
Preferred Distribution Services LLC
04.2020 - 08.2025
- Fleet Management: Overseeing the maintenance and management of the fleet (trucks, buses, delivery vehicles, etc.). Ensuring that vehicles are well-maintained, regularly serviced, and comply with safety regulations. Managing vehicle acquisition and disposal, keeping an eye on fleet utilization and efficiency.
- Logistics and Routing: Developing and optimizing routes to reduce fuel consumption, time, and cost. Coordinating schedules to ensure timely deliveries and pickups. Using routing software or GPS systems to improve delivery efficiency and manage drivers' schedules.
- Driver Management: Recruiting, training, and managing drivers. Ensuring that drivers adhere to safety protocols, company policies, and industry regulations. Monitoring driver performance and providing coaching when needed.
- Cost Control and Budgeting: Managing operational budgets for fuel, maintenance, staff wages, and other operational expenses. Identifying opportunities for cost savings while maintaining service quality. Monitoring and managing fuel consumption and exploring alternative energy options (e.g., electric vehicles).
- Customer Service and Communication: Ensuring that customers' transportation needs are met on time and according to agreed-upon terms. Addressing customer complaints or issues regarding deliveries or service. Coordinating with sales, marketing, and customer service teams to ensure smooth operations and customer satisfaction.
- Compliance and Safety: Ensuring that the company complies with industry regulations (e.g., Department of Transportation, safety standards). Implementing safety programs and protocols to minimize accidents and injuries. Keeping up with changes in local, state, and federal transportation laws and regulations.
- Technology and Innovation: Leveraging software and technology for fleet tracking, inventory management, and route optimization. Staying updated with trends like automation, electric vehicles, or AI-driven logistics solutions to improve operational efficiency.
- Performance Monitoring and Reporting: Tracking key performance indicators (KPIs) such as on-time delivery rates, fuel efficiency, and customer satisfaction. Reporting performance metrics to senior management or company stakeholders. Making data-driven decisions to improve processes and efficiency.
Rail Planner
RE-TRANS
08.2017 - 04.2020
- Route Optimization: Optimizes rail routes to minimize travel time, fuel consumption, and operational costs. Consider factors such as rail network congestion, track maintenance schedules, and peak traffic periods.
- Capacity Planning: Ensures there is enough capacity (wagons, tracks, and stations) to handle the cargo volumes. Balances cargo volume with available resources to avoid bottlenecks or overloading specific parts of the network.
- Multimodal Coordination: Coordinates between rail and other modes like trucking and shipping, considering optimal points for cargo transfers. Integrate scheduling and logistics between the various transport modes, ensuring smooth transitions between them.
- Real-Time Tracking and Monitoring: Tracks the movement of intermodal containers and railcars in real time. Provides updates on cargo location, estimated arrival times, and any delays.
- Cost Estimation: Calculates the most cost-effective rail routes based on fuel costs, tolls, rail tariffs, and other factors. Estimates total transportation costs across all modes involved.
- Regulatory Compliance: Ensures that all rail routes comply with local, national, and international regulations, including safety standards and environmental restrictions. Manages documentation like customs clearance and cross-border requirements.
- Weather and Environmental Impact: Factors in weather conditions (e.g., delays due to snowstorms, flooding, etc.) that might affect rail transport. Integrates environmental considerations, such as emissions and fuel efficiency, into the planning process.
- Communication with Stakeholders: Provides updates to logistics companies, shippers, and rail operators. Facilitates collaboration with other transport modes (trucking companies, ports, etc.) to ensure seamless cargo movement.
Planner
Outwest Express LLC
10.2014 - 08.2017
- Route Planning and Optimization: Analyze delivery routes to ensure the most efficient paths are taken for transportation. Use software tools and data analytics to determine the best routes based on factors like distance, fuel consumption, delivery times, and traffic conditions. Balance the load distribution across multiple vehicles to maximize capacity and minimize travel time.
- Load Optimization: Ensure that cargo is loaded optimally in terms of weight and volume for the transportation vehicles (trucks, containers, etc.). Maximize vehicle capacity without exceeding weight limits or causing damage to goods. Arrange items within the transportation unit in a way that minimizes the risk of damage and maximizes space utilization.
- Scheduling and Coordination: Coordinate delivery schedules to ensure timely and efficient pickups and drop-offs. Work with warehouse teams, drivers, and customers to ensure that loading and unloading times align with the overall transportation plan. Adjust schedules based on real-time variables like weather, traffic, or vehicle breakdowns.
- Inventory and Documentation Management: Keep track of cargo inventory and ensure proper documentation (e.g., bills of landing, customs paperwork) is in place for each shipment. Ensure that all legal and regulatory requirements for transporting goods (including hazardous materials, customs regulations, etc.) are met.
- Cost Management: Help minimize transportation costs by optimizing load sizes, routes, and transportation modes. Track fuel costs, labor costs, and any other associated expenses to ensure the operation remains cost-efficient. Evaluate and compare different transportation providers to choose the most cost-effective options.
- Communication and Collaboration: Communicate regularly with drivers to provide updated instructions or troubleshoot any issues. Collaborate with other departments like sales, customer service, and warehouse teams to align on transportation needs. Maintain relationships with external vendors, such as carriers or freight companies, to negotiate better terms or improve service levels.
- Risk Management and Compliance: Ensure compliance with all relevant laws, such as safety regulations, driving hours, and weight limits. Identify potential risks (e.g., weather delays, vehicle issues) and create contingency plans. Handle any issues related to damage or delays in transit, working with insurance providers when necessary.
- Technology Utilization: Utilize transportation management systems (TMS), route planning software, and other tools to track shipments and manage schedules. Stay up to date with technological innovations in the logistics space to improve processes.
- Performance Analysis: Review performance metrics, such as delivery times, costs, and vehicle utilization, to identify areas for improvement. Provide reports to management regarding transportation efficiency, cost savings, and any issues that arose during the delivery process.
- Problem-Solving and Troubleshooting: Address issues such as delayed shipments, damaged goods, or route changes in real-time. Quickly assess and implement solutions to keep the transportation process running smoothly.
Dedicated Fleet Manager and Planner
Mesilla Valley Transportation
09.2002 - 10.2014
- Route Planning and Optimization: Analyze delivery routes to ensure the most efficient paths are taken for transportation. Use software tools and data analytics to determine the best routes based on factors like distance, fuel consumption, delivery times, and traffic conditions. Balance the load distribution across multiple vehicles to maximize capacity and minimize travel time.
- Load Optimization: Ensure that cargo is loaded optimally in terms of weight and volume for the transportation vehicles (trucks, containers, etc.). Maximize vehicle capacity without exceeding weight limits or causing damage to goods. Arrange items within the transportation unit in a way that minimizes the risk of damage and maximizes space utilization.
- Scheduling and Coordination: Coordinate delivery schedules to ensure timely and efficient pickups and drop-offs. Work with warehouse teams, drivers, and customers to ensure that loading and unloading times align with the overall transportation plan. Adjust schedules based on real-time variables like weather, traffic, or vehicle breakdowns.
- Inventory and Documentation Management: Keep track of cargo inventory and ensure proper documentation (e.g., bills of lading, customs paperwork) is in place for each shipment. Ensure that all legal and regulatory requirements for transporting goods (including hazardous materials, customs regulations, etc.) are met.
- Cost Management: Help minimize transportation costs by optimizing load sizes, routes, and transportation modes. Track fuel costs, labor costs, and any other associated expenses to ensure the operation remains cost-efficient. Evaluate and compare different transportation providers to choose the most cost-effective options.
- Communication and Collaboration: Communicate regularly with drivers to provide updated instructions or troubleshoot any issues. Collaborate with other departments like sales, customer service, and warehouse teams to align on transportation needs. Maintain relationships with external vendors, such as carriers or freight companies, to negotiate better terms or improve service levels.
- Risk Management and Compliance: Ensure compliance with all relevant laws, such as safety regulations, driving hours, and weight limits. Identify potential risks (e.g., weather delays, vehicle issues) and create contingency plans. Handle any issues related to damage or delays in transit, working with insurance providers when necessary.
- Technology Utilization: Utilize transportation management systems (TMS), route planning software, and other tools to track shipments and manage schedules. Stay up to date with technological innovations in the logistics space to improve processes.
- Performance Analysis: Review performance metrics, such as delivery times, costs, and vehicle utilization, to identify areas for improvement. Provide reports to management regarding transportation efficiency, cost savings, and any issues that arose during the delivery process.
- Problem-Solving and Troubleshooting: Address issues such as delayed shipments, damaged goods, or route changes in real-time. Quickly assess and implement solutions to keep the transportation process running smoothly.
Sales Manager
AT&T
06.1996 - 09.2002
- Team Management & Leadership: Supervising Sales Representatives: Manage a team of call center agents, providing direction, coaching, and support to ensure high performance. Training and Development: Conduct training sessions to improve agents' sales skills, product knowledge, and customer service abilities. Performance Reviews: Regularly assess individual and team performance, provide feedback, and set goals for improvement. Motivation: Develop strategies to keep the team motivated and engaged to meet or exceed sales targets.
- Sales & Target Achievement: Sales Goal Setting: Establish team and individual sales targets based on overall business objectives and quotas. Monitoring Sales Metrics: Track key performance indicators (KPIs) like sales volume, conversion rates, and customer retention. Forecasting: Analyze trends and performance data to predict future sales and resource needs. Sales Strategy Development: Develop and implement strategies to increase sales and market penetration.
- Customer Satisfaction & Retention: Ensuring High-Quality Service: Ensure that agents are providing an excellent customer experience in every interaction. Handling Escalated Issues: Step in for handling escalated customer complaints or issues that agents are unable to resolve. Customer Feedback: Collect and analyze customer feedback to improve sales approaches and customer service strategies.
- Reporting & Administration: Reporting Sales Data: Prepare regular reports for upper management on sales performance, trends, and operational challenges. Budget Management: Manage the team's budget, ensuring optimal resource allocation. Operational Efficiency: Oversee scheduling, staffing, and workflow within the call center to ensure efficiency and minimize downtime.
- Collaboration with Other Departments: Cross Department Coordination: Work closely with other departments (marketing, customer service, product teams) to ensure alignment and achieve business goals. Implementing Marketing Campaigns: Coordinate with marketing teams to execute sales campaigns, promotions, and other initiatives.
- Recruitment & Staffing: Hiring and Onboarding: Participate in recruiting, interviewing, and hiring new sales agents. Employee Retention: Focus on retention strategies to reduce turnover and ensure a stable, high-performing team.
- Compliance & Adherence to Policies: Policy Adherence: Ensure that all sales activities are conducted in line with AT&T's policies, procedures, and legal regulations. Quality Assurance: Ensure that call center agents maintain compliance with call scripts and quality standards in every interaction.
- Technology & Tools Utilization: CRM Systems: Leverage customer relationship management (CRM) systems to track customer interactions, monitor sales progress, and identify opportunities. Call Center Software: Ensure the team is effectively using call center software and sales tools for maximum productivity.
- Problem-Solving & Decision-Making: Resolve Issues Quickly: Act as the point of escalation for complex sales or customer issues that require immediate resolution. Continuous Improvement: Identify opportunities for process improvement to increase efficiency and enhance customer experience.
Education
High School Diploma -
El Paso Literacy Center
El Paso01-1994
Skills
- Leadership
- Problem Solving
- Analytical Skills
- Communication
- Industry Knowledge
- Technical Proficiency
- Operations monitoring
- Operational efficiency
- Decision-making
- Planning and implementation
- Staff training
- Staff management
- Management
- Staff development
- Employee motivation
- Customer relationship management
- MS office
- Client relationships
- Workflow optimization
- Strategic planning
- Project leadership
- Process improvement
- Schedule management
- Client relations
- Continuous improvements
- Process improvements
- Superb time management skills
- Quality assurance controls
- Onboarding and orientation
- Project planning and development
- Logistics management
- Customer retention
- Conflict mediation
- Assignment delegation
- Business planning
- Logistics oversight
- Risk management
- Incidents management
- Budget development and management
- Cross-functional communications
- Complex problems analysis
- Performance reporting
- Customer relations specialist
- Negotiation
- Solutions development
- Vendor sourcing
- Contract management
- Performance evaluations
- Sales background
- Financial management
- Procedure development
- FLUENT IN [LANGUAGE]
Accomplishments
Drive to exceed at any position given to quickly rise to management
Personal Information
- Work Permit: Authorized to work in the U.S. by any employer
- Visa Status: Authorized to work in the U.S. by any employer
Languages
Spanish
Full Professional
Timeline
Operations Manager / Lead Planner
Preferred Distribution Services LLC
04.2020 - 08.2025
Rail Planner
RE-TRANS
08.2017 - 04.2020
Planner
Outwest Express LLC
10.2014 - 08.2017
Dedicated Fleet Manager and Planner
Mesilla Valley Transportation
09.2002 - 10.2014
Sales Manager
AT&T
06.1996 - 09.2002
High School Diploma -
El Paso Literacy Center
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