Sebastian Perez

• Provided exceptional customer service in a fine dining environment.
• Managed dining area cleanliness and organization throughout service hours.
• Collaborated with kitchen staff to ensure timely food delivery to guests.
• Assisted guests with menu selections and wine pairings for optimal experience.
• Processed guest payments efficiently using point-of-sale systems.
• Handled guest complaints professionally, ensuring satisfaction and retention.
• Trained new servers on restaurant procedures and service standards effectively.
• Provided excellent customer service to ensure satisfaction.
• Provided exceptional service to high volume of daily customers.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
• Communicated effectively with kitchen staff regarding customer allergies or special requests.
• Delivered food orders promptly and courteously.

• Greeted customers, provided menus and answered questions about menu items.
• Assisted guests with making food and beverage selections.
• Took accurate food and drink orders, using a POS ordering software system.
• Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
• Checked on guests during meals to ensure satisfaction with each course.
• Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
• Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
• Demonstrated up-selling techniques when appropriate to increase restaurant sales.
• Complied with all health department regulations regarding food handling, storage and sanitation standards.
• Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
• Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
• Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
• Attended regular staff meetings to discuss changes in menu offerings or specials for upcoming days or weeks.

• Provided friendly and efficient service to all customers.
• Managed customer orders using point-of-sale system.
• Collaborated with kitchen staff to ensure timely food delivery.
• Maintained cleanliness and organization of dining area.
• Handled customer inquiries and resolved issues promptly.
• Prepared tables for service following company standards.
• Provided excellent customer service to ensure satisfaction.
• Greeted customers, answered questions, and recommended specials to increase profits.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Communicated effectively with kitchen staff regarding customer allergies or special requests.
• Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
• Implemented feedback from customers to improve service quality and menu offerings.

• Ensured that all staff members adhered to safety guidelines and regulations.
• Maintained a safe, clean and organized floor environment.
• Assigned tasks to team members in accordance with their skillset.
• Monitored inventory levels, restocked shelves as needed, and reported any discrepancies to management.
• Conducted regular audits of store operations to ensure compliance with company standards.
• Resolved customer complaints or escalated them as necessary for further resolution.
• Reviewed employee time sheets for accuracy and submitted payroll information on a weekly basis.
• Implemented cost-saving measures such as reducing labor costs without sacrificing quality of service.
• Organized promotional events such as product launches or special discounts in order to increase sales revenue.
• Participated in meetings with upper management to discuss progress reports or operational updates.
• Regularly communicated with vendors regarding orders placed or deliveries expected.
• Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Brand Standards implementation, promotion of guest loyalty by the Marriott Bonvoy rewards program, front desk procedures, guest service, and night audit processes.

Oversaw daily front desk activities, ensuring efficient check-in and check-out processes.

Trained, and evaluated front desk staff, promoting a collaborative team environment.

Addressed guest inquiries and resolved complaints promptly, enhancing overall guest satisfaction.

Managed reservations maintained accurate records, and processed payments in accordance with company policies.

Collaborated with housekeeping, maintenance, and management to ensure seamless guest experiences.

Analyzed front desk performance data to identify areas for improvement and implement best practices.

Developed relationships with returning guests, creating personalized experiences to foster loyalty.

Quickly assessed and resolved operational issues, demonstrating strong decision-making skills.

Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.

• Brand Standards implementation, promotion of guest loyalty by the IHG Rewards program, front desk procedures, guest service and night audit processes
• Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews
• Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring
• Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service
• Collaborated with staff to meet incoming guest needs, smooth check-in processes, and maximize satisfaction
• Posted room charges for food, liquor and telephone calls based on individual customer actions
• Answered telephones and greeted visitors to assist, answer questions and direct
• Generated daily, weekly, and monthly reports to close out day and meet objectives
• Cultivated professional relationships with guests, improving customer retention through coordinated service
• Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards

• Input customer data into reservation systems and updated to reflect room changes
• Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
• Planned customized itineraries for guests with special activities to support local tourism and entertainment industries
• Worked with housekeeping and maintenance staff to address and resolve building and room issues
• Investigated and independently resolved customer complaints to boost satisfaction
• Handled payment processing and provided customers with receipts and proper bills and change
• Managed customer complaints and rectified issues to complete satisfaction
• Provided administrative support to coworkers, taking on additional tasks during high-volume periods
• Upsold packages and additional services to customers to drive business revenue
• Performed bookkeeping activities, such as balancing accounts and conducting nightly audits

• Responsible for sales deposits, product promotion, customer service, staff management, working schedules, training of new waiters and inventory control
• Thanks to the teamwork and the training given to the staff, the sales goals imposed by the owners were exceeded monthly

• Responsible for customer service, petty cash management, daily sales deposits, inventory control and staff management
• Promotion to manager obtained after two months of work as a

• Responsible for training new waiters, customer service with emphasis on sales, preparation of soft and alcoholic beverages
• Promotion to head of waiters obtained after three months of work as a waiter
• Collected tickets and followed proper cash-handling procedures
• Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners
• Explained menu options to guests, offered suggestions and took orders for food and beverages
• Informed customers about specials, upselling additional food and drink items
• Stocked service areas with supplies during slow periods
• Prepared checks, itemizing total meal costs and taxes
• Brought wine selections to tables with appropriate glasses and poured for customers