Summary
Overview
Work History
Education
Skills
Timeline
Generic

Esteban Pantoja Gutierrez

Boca Raton

Summary

Dynamic and bilingual professional with extensive experience at Starbucks, excelling in team leadership and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and staff motivation. Skilled in inventory management and training, consistently upholding company standards while fostering a collaborative work environment.

Overview

8
8
years of professional experience

Work History

Shift Supervisor

Starbucks
Boca Raton
03.2022 - Current
  • -Supervised baristas, the store, and company expectations..
  • -Communication skills, team leading skills with staff and supervisors.
  • -Managed inventory for the store.
  • -Led other baristas during shifts, deploying them in different departments for the best customer experience and times.
  • -Upheld company policies and expectations and taught them to other workers.

Deli Associate

Publix
Boca Raton
01.2019 - 02.2022
  • -Provide premium customer service
  • -Slice meats and cheeses with proper training for customers.
  • -Kept the department clean and organized.

Canvasser

Florida Window And Door
Boynton Beach
07.2018 - 12.2018
  • -Went door to door setting up appointments for the company.

Stock Associate

Hollister Co.
Boca Raton
09.2017 - 06.2018
  • - Keep the stock room clean and organized.
  • - Received and stocked shipment clothes.
  • - Kept the store organized and helped customers.

Seasonal Hire

U.S Embassy
Nassau
05.2017 - 08.2017
  • - Was assigned to the budget and financing section
  • - Scanned invoices.
  • Administrative duties, which consisted of organizing files and invoices for the budget and financing department.

Education

BA - Criminal Justice

Florida Atlantic University
Boca Raton, FL
01.2025

High School Diploma -

Reyes Catolicos
Cali, Colombia
08.2020

Associate in Art (AA) -

Palm Beach State College
Boca Raton, FL

Skills

  • Bilingual in English and Spanish
  • Multi-tasking
  • Excellent oral communication
  • Knowledgeable about computers
  • Team-oriented
  • Communication skills
  • Conflict resolution techniques
  • Workplace safety
  • Staff motivation
  • Training and mentoring

Timeline

Shift Supervisor

Starbucks
03.2022 - Current

Deli Associate

Publix
01.2019 - 02.2022

Canvasser

Florida Window And Door
07.2018 - 12.2018

Stock Associate

Hollister Co.
09.2017 - 06.2018

Seasonal Hire

U.S Embassy
05.2017 - 08.2017

BA - Criminal Justice

Florida Atlantic University

High School Diploma -

Reyes Catolicos

Associate in Art (AA) -

Palm Beach State College

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