Estebana Alvarez
Office Administrator Deductions Shared Services
Lutz,FL
Summary
Bilingual administrative professional fluent in Spanish and English, with over six years of experience in executive support, office operations management, and team leadership. Expertise in project coordination, document management, and implementing process improvements that drive efficiency and align with organizational objectives. Proven ability to manage confidential information, excel in fast-paced environments, and mentor staff to foster high performance and professional growth. Committed to contributing to team success through effective communication and strategic problem-solving skills.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Operations Office Administrator
Lexon INC
06.2025 - Current
- Support warehouse and sales operations for a wholesale company generating $200K+ monthly sales with 30–40% markup marg.
- Track, analyze and resolve customer deductions and short payments, reducing unresolved balances by 25% within the first 3 months.
- Maintain detailed Excel reconciliation and aging spreadsheets, improving visibility of open items by 30%.
- Support collections efforts, contributing to a 20% improvement in on-time payments.
- Reconcile invoices, credits, and payments with zero recurring discrepancies.
- Maintain organized A/R documentation and customer files, achieving 100% audit readiness.
- Collaborate cross-functionally with sales, warehouse and leadership to resolve pricing, promotion, and billing issues, shortening resolution cycles by 15%.
Office Administrator
Dc Accounting Services
11.2024 - 06.2025
- Supported senior accountants and leadership team managing 75+ active client accounts for tax and bookkeeping services.
- Reviewed invoices and account activity to identify billing errors and discrepancies, reducing monthly issues by 30%.
- Built and maintained Excel tracking systems for open items and deadlines, improving follow-up efficiency by 35%.
- Assisted with account reconciliations and collections preparation, helping improve client payment turnaround by 20%.
- Maintained structured A/R and financial files, reducing document retrieval time by 30%.
Restaurant General Manager
1810 Tacos Y Tequila
06.2024 - 11.2024
- Oversaw daily financial operations including invoice review, vendor reconciliations and cash controls.
- Reviewed vendor pricing and promotions, identifying discrepancies that reduced overcharges by 10%.
- Improved cost controls and billing accuracy, contributing to a 18% revenue increase in under 5 months.
- Managed financial documentations and reporting with 100% compliance.
Restaurant General Manager
Cantina Louie
10.2021 - 06.2024
- Led location to 35% year-over-year revenue growth through strategic sales initiatives and operational improvements.
- Oversaw daily operations for a $2M+ annual revenue restaurant, managing 30+ staff across FOH and BOH.
- Increased staff retention by 40% over 2 years through leadership development and culture-building.
- Implemented cost control systems that reduced food and labor expenses by 15%.
- Built strong vendor relationships, improving supply consistency and cutting delivery delays by 25%.
Waitress / Bartender
Cantina Louie
11.2019 - 10.2021
- Consistently ranked in top 5% for sales, boosting average check size by 20% through strategic upselling.
- Built strong guest relationships, contributing to a 25% increase in repeat business.
- Trained and mentored new staff, helping reduce onboarding time by 30%.
- Managed bar operations during high-volume shifts, increasing bar sales by 15%.
- Recognized for leadership potential, resulting in promotion to General Manager after 2 years.
Education
High School Diploma -
Colegio Unidad Educativa La Esperanza
Valencia, Venezuela07.2013
Skills
- Process Improvement
- Workflow Optimization
- Bilingual in Spanish
- Relationship Building
- Project Management
- Calendar Management
- Promotion & Pricing Verification
- Excel Reconciliation & Reporting
- SharePoint
- Customer Account Management
Timeline
Operations Office Administrator
Lexon INC
06.2025 - Current
Office Administrator
Dc Accounting Services
11.2024 - 06.2025
Restaurant General Manager
1810 Tacos Y Tequila
06.2024 - 11.2024
Restaurant General Manager
Cantina Louie
10.2021 - 06.2024
Waitress / Bartender
Cantina Louie
11.2019 - 10.2021
High School Diploma -
Colegio Unidad Educativa La Esperanza