Esteban H Lamas
Summary
High Performing Leader with 14 years experience in the wireless industry. Well-versed and highly effective at developing, executing and directing sales strategies to enable performance growth. Visionary leader with solid success leading business operations toward growth.
Overview
8
8
years of professional experience
Work History
Senior Manager- Indirect Business Sales
Verizon
Walnut Creek, CA
11.2021 - Current
- Built relationships with Agent Leadership to ensure alignment on business priorities.
- Managed a team of 7 employees over 320 doors by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Developed and implemented sales strategies to increase market share.
- Trained, coached, and mentored Senior Account Managers to ensure success in their roles.
- Led the Sales Strategy PIllar for National I2B Team
- Developed strategies for onboarding new employees and training existing ones.
Indirect Account Manager- SMB
Verizon
North Valley
03.2020 - 11.2021
- Developed promotional materials to support sales initiatives in the field.
- Coordinated training sessions for agents on how best position business services.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated Business Team to achieve sales goals.
- Led presentations virtually, and in person tailored to agent needs.
R2B Account Manager
Verizon
Chico, CA
11.2018 - 03.2020
- Identified potential new customers through market research, cold calling, and networking events.
- Conducted customer presentations to demonstrate product features and benefits.
- Built relationships with key decision makers in the small business sector.
- Provided ongoing support to existing customers regarding products and services.
- Offered customized solutions tailored to each client's individual needs.
- Built a strong partnership with retail leadership to ensure consistent priorities.
General Manager
Verizon
Tucson, AZ
04.2016 - 11.2018
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Developed strategies for increasing sales and improving customer service.
- Hired, trained, mentored, and evaluated staff members on a regular basis.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service - 3 Consecutive Gold Store status Awards
Skills
- Partnership Development
- Reporting Oversight
- Resource Allocation
- Talent Development
- Strategic Planning
- Influencing and Negotiating
- Problem-Solving Capabilities
- Sales Development
- Product Sales
- Stakeholder Management
- Staff Management
Timeline
Senior Manager- Indirect Business Sales
Verizon
11.2021 - Current
Indirect Account Manager- SMB
Verizon
03.2020 - 11.2021
R2B Account Manager
Verizon
11.2018 - 03.2020
General Manager
Verizon
04.2016 - 11.2018
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