Estee Rippel
Minnesota Lake,MN
Summary
Front Office Assistant with 13 years of experience in office and administrative work. Driven and fast-learning individual with exceptional organizational talents and customer service skills.
Overview
13
13
years of professional experience
Work History
Managing Member
TR Drywall
01.2018 - Current
- Organize files both electronically and physically for ease of access and retrieval improving overall workflow.
- Contributes to building long-term relationships through excellent customer service and consistent follow-up communications.
- Developed spreadsheet models to accurately track tax information.
- Supports in gathering relevant financial information, enabling accurate tax return filings.
- Manage invoicing and payment processing operations.
- Handles accounts payable activities to facilitate accurate payment of bills and expenses.
- Created print materials such as business cards, invoice layout and company logo.
Product Specialist
Handi Medical Supply
10.2023 - 08.2024
- Checked patient insurance, demographic, and health history to keep information current.
- Educated patients on proper usage and maintenance of their durable medical equipment, promoting safety and longevity.
- Provided excellent customer service by addressing any concerns or questions promptly while maintaining a professional demeanor at all times.
- Developed strong relationships with referral sources such as physicians, therapists, and case managers to grow business opportunities.
- Organized efficient delivery schedules for prompt delivery of essential medical equipment to patients in need.
- Kept showroom neat and organized.
- Trained and mentored new team members to strengthen performance and job expertise.
Lead Customer Service Representative
Handi Medical Supply
09.2016 - 10.2023
Customer Service Representative
Handi Medical Supply
04.2015 - 09.2016
Office Assistant
Pediatric Therapy Services
06.2014 - 04.2015
- Scheduled evaluations and ongoing therapy appointments appointments accurately.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Followed up with patients to reschedule missed appointments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and cleaned front office area to create professional and welcoming environment for visitors.
Administrative Assistant
South Central College
09.2011 - 05.2014
- Maintained confidentiality by handling sensitive information with discretion in accordance with university guidelines.
- Provided general clerical support including photocopying, faxing, typing up documents, and processing mail deliveries efficiently.
- Provided excellent customer service, addressing inquiries from students, staff, and faculty in a timely manner.
- Ensured accurate data entry for student records by diligently reviewing information before submission into the system.
Office Assistant
Nordaas American Homes
06.2011 - 08.2013
- Contributed to a well-organized office environment by keeping filing cabinets clean and clutter free.
- Painted indoor areas such as offices and bathrooms.
- Managed company presence at multiple trade shows.
Education
Associate of Applied Science - Administrative Assistant
South Central College
North Mankato, MN05.2014
Associate of Arts - Liberal Arts And Sciences
South Central College
North Mankato, MN12.2011
Skills
- Data Entry
- Computer Skills
- Office Administration
- Customer Service
- Microsoft Word
- File Organization
- Microsoft Outlook
- Filing
- HIPAA Compliance
- Multitasking
Timeline
Product Specialist
Handi Medical Supply
10.2023 - 08.2024
Managing Member
TR Drywall
01.2018 - Current
Lead Customer Service Representative
Handi Medical Supply
09.2016 - 10.2023
Customer Service Representative
Handi Medical Supply
04.2015 - 09.2016
Office Assistant
Pediatric Therapy Services
06.2014 - 04.2015
Administrative Assistant
South Central College
09.2011 - 05.2014
Office Assistant
Nordaas American Homes
06.2011 - 08.2013
Associate of Applied Science - Administrative Assistant
South Central College
Associate of Arts - Liberal Arts And Sciences
South Central College
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