Estefani Alcantar
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager, Southeast Pool PSS Manager
SimonMed Imaging
06.2019 - Current
- Oversee daily operations of a radiology office, managing front desk staff and technicians.
- Create and manage schedules for pool PSS staff based on clinic needs and staffing levels.
- Maintain inventory and order medical/office supplies to support daily operations.
- Respond to emails and inquiries promptly to ensure smooth communication.
- Prepare daily reports on payments, budgets, and front desk performance.
- Check in patients, verify insurance, update demographics, and collect copays accurately.
- Ensure compliance with company policies in coordination with the Operations Director.
- Assist in meeting monthly goals and budgets through strategic planning and resource management.
- Schedule patients across imaging modalities by processing incoming orders.
- Work with compliance to maintain staff credentials, protocols, and ACR/health department standards.
- Contact physician offices to obtain clinical notes and clarify referral orders for insurance authorization.
- Provide excellent patient service and support a professional front-desk environment.
- Train and support new front desk and PSS team members.
- Resolve workflow issues and support staff to ensure operational efficiency.
Sales Advisor Supervisor
H&M
09.2015 - 06.2019
- Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.
- Collaborated with the SM and DM's in evaluating and analyzing potential changes to departments to maximize sales and customer traffic.
- Assist with onboarding, create training plans and train new hires.
- Recommend, select, and help locate merchandise based on customer needs and desires.
- Supervise 5-10 sales advisors.
Education
Associates - Animal Biosciences
University of Arizona
05.2019
Diploma - undefined
Rio Rico High School
05.2015
Skills
- Microsoft Excel, Outlook, Word
- Electronic medical records management
- Patient data management using EHR
- Bilingual
- Team leadership
- Operations management
- Customer service
- Staff training
Certification
- BLS Provider (CPR and AED)
Timeline
Operations Manager, Southeast Pool PSS Manager
SimonMed Imaging
06.2019 - Current
Sales Advisor Supervisor
H&M
09.2015 - 06.2019
Diploma - undefined
Rio Rico High School
Associates - Animal Biosciences
University of Arizona