Miranda Horton
Milwaukee,WI
Summary
Experienced Operations Manager adept at optimizing business processes to enhance efficiency and performance. Proficient in team management, cost reduction, and strategic planning. Demonstrated strengths in leadership, problem-solving, and decision-making to align with agency objectives.
Overview
10
10
years of professional experience
Work History
Southeast Region Operations Manager
Wisconsin Department of Transportation
Milwaukee, WI
08.2014 - Current
- Monitored and improved efficiency of processes, team performance, and customer service.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Managed administrative and supervisory staff for multiple customer service centers.
- Analyzed existing data and developed reporting methods to identify performance and production trends.
- Interpreted and applied motor vehicle laws and rules in Wisconsin for the purpose of providing service to DMV customers.
- Led Region employees in continuous process improvement that resulted in increased accuracy, efficiency, or simplification.
Education
Some College (No Degree) - Supervisory Management
Milwaukee Area Technical College
Milwaukee, WISkills
- Multi-unit operations management
- Adaptability in High-Pressure Environments
- Troubleshooting and creative problem-solving
- Systems implementation
- Policies and procedures implementation
- Goal attainment
- Continuous improvements
- Conflict Resolution Expertise
- Workflow Optimization Strategies
- Effective Communication Strategies
- Workforce training
- Strategic planning
- Resource management
References
References available upon request.
Timeline
Southeast Region Operations Manager
Wisconsin Department of Transportation
08.2014 - Current
Some College (No Degree) - Supervisory Management
Milwaukee Area Technical College
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