Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Estefani Arana

Moline,IL

Summary

Dynamic professional with a proven track record in healthcare and customer service, notably at Community Health Care Inc. Excelled in improving patient satisfaction and operational efficiency, leveraging healthcare software expertise and exceptional interpersonal communication. Achieved significant sales growth by identifying new opportunities and fostering customer loyalty. Skilled in teamwork, collaboration, and analytical thinking, consistently exceeding targets.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Patient Care Professional

Community Health Care Inc
02.2024 - Current
  • Ensured compliance with HIPAA regulations by safeguarding confidential patient information at all times.
  • Fostered positive and supportive atmosphere for patients, contributing to higher satisfaction scores.
  • Increased efficiency of medical record keeping by meticulously updating patient files and charts.
  • Optimized scheduling for patient appointments and procedures, minimizing wait times and improving service efficiency.
  • Documented patient information and care activities in electronic health record.

Customer Escalation Specialist

Group O Marketing Solutions
10.2020 - 05.2023
  • Played an integral role in improving overall team performance through knowledge sharing sessions on best practices.
  • Streamlined communication processes for better team coordination and faster issue resolution.
  • Utilized advanced troubleshooting skills when resolving difficult cases, demonstrating resourcefulness and determination in achieving positive outcomes for customers.
  • Ensured compliance with company guidelines and regulatory requirements during all phases of the escalation process, mitigating potential risks associated with non-compliance incidents.
  • Provided exceptional support to clients experiencing high-stress situations, maintaining professionalism and empathy throughout interactions.

Sales Agent

Group O Marketing Solutions
04.2016 - 10.2020
  • Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
  • Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Increased sales revenue by consistently meeting and exceeding sales targets.

Education

Associate of Arts - Business Administration And Management

Black Hawk College
Moline, IL
05-2026

Skills

  • Quality improvement
  • Healthcare software expertise
  • Interpersonal communication

  • Teamwork and collaboration
  • Analytical thinking

Languages

Spanish
Native or Bilingual

Certification

Certifications
Level 1 Certified Customer Success Manager

Timeline

Patient Care Professional

Community Health Care Inc
02.2024 - Current

Customer Escalation Specialist

Group O Marketing Solutions
10.2020 - 05.2023

Sales Agent

Group O Marketing Solutions
04.2016 - 10.2020

Certifications
Level 1 Certified Customer Success Manager

Associate of Arts - Business Administration And Management

Black Hawk College
Estefani Arana