Estefani Arellano Garcia
La Popular
Roseville,CA
1
Language
3
years of professional experience
Dynamic and dedicated professional with a strong work ethic and proven teamwork skills, honed at La Popular. Successfully reduced wait times and enhanced customer satisfaction through efficient service and collaboration. Experienced in food safety and training new staff, ensuring high standards in fast-paced environments.
Work History
Food Runner
1 Year 11 Months- Delivered food and beverages promptly to enhance customer satisfaction.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Maintained cleanliness and organization of dining areas to ensure efficient service flow.
- Assisted in setting up dining areas for special events, ensuring attention to detail.
- Trained new team members on food runner responsibilities and service standards efficiently.
Hostes
1 Year 11 Months- Greeted and seated guests, ensuring a welcoming atmosphere.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Managed reservation system, optimizing table turnover and guest flow.
- Handled reservation requests to ensure accurate booking and guest satisfaction. and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Coordinated with kitchen staff to communicate wait times and special requests.
- Supported event planning by organizing seating arrangements and reservations.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new staff on customer service standards and procedures.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Cashier
5 Months- Managed cash drawer, ensuring accurate cash handling and reporting.
- Promoted menu items, enhancing sales and enriching customer experience.
- Trained new staff on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Cultivated customer relationships, fostering loyalty and repeat business.
- Assisted customers with purchases, item location, and enrollment in reward programs.
- Organized merchandise in front lanes, improving customer accessibility and shopping experience.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
Education
High School Diploma
Skills
Quick learner
Teamwork and collaboration
Strong work ethic
Time management
Heavy lifting
Safety awareness
Food safety
Have experience and knowledge with kids
Languages
Spanish
Full Professional
Timeline
Food Runner
La Popular
11.2024 - CurrentRead More
Hostes
La Popular
11.2024 - CurrentRead More
Cashier
Rubios Costal Grill
01.2024 - 06.2024Read More
Adelante High School
High School Diploma
Read More