Estefani Chacon Salazar
Summary
Detail-oriented customer service professional with experience managing inbound and outbound calls, assisting customers, and resolving concerns with professionalism and empathy. Skilled in data entry, communication, and time management while maintaining high-quality service in remote and office settings.
Overview
7
7
years of professional experience
Work History
Account Specialist
Tom Auto Parts
05.2023 - 12.2025
- Processed orders using inventory management systems accurately.
- Maintained up-to-date records of customer interactions and transactions.
- Generated monthly reports detailing account activity such as new accounts opened, closed accounts, and delinquent payments.
- Resolved any discrepancies between vendor invoices and purchase orders quickly and efficiently.
Call Center Coordinator
Walmart Distribution
10.2021 - 05.2023
- Led call center operations, ensuring efficient customer service.
- Consistently met customer satisfaction targets.
- Coordinated daily schedules for drivers and deliveries.
- Communicated with drivers to provide route updates and instructions.
- Collaborated with logistics teams to optimize delivery processes.
- Maintained accurate records of shipments and driver performance.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Ops Coordinator
Signode
01.2019 - 01.2021
- Coordinated operational tasks and supported team efficiency.
- Managed communications and ensured smooth operations.
- Coordinated logistics for shipping and receiving operations at manufacturing facility.
- Managed inventory records using warehouse management systems and databases.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School -
Carl Hayden High School
Some College (No Degree) - Accounting
Penn Foster College
Scottsdale, AZSkills
- Customer relationship management
- Order processing
- Data reporting
- Effective communication
- Problem solving
- Attention to detail
- Account management
- Analytical
Timeline
Account Specialist
Tom Auto Parts
05.2023 - 12.2025
Call Center Coordinator
Walmart Distribution
10.2021 - 05.2023
Ops Coordinator
Signode
01.2019 - 01.2021
High School -
Carl Hayden High School
Some College (No Degree) - Accounting
Penn Foster College