Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Estefani Cruz

New Hyde Park

Summary

Experienced Customer Service Representative fluent in English and Spanish. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

Overview

3
3
years of professional experience

Work History

Direct Sales Representative

Kiki World
01.2023 - Current
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Associate

Aldi USA
11.2022 - 05.2023
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Managed customer relations through communication and helpful interactions.
  • Created solutions for customers to satisfy specific needs, quality and budget.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Direct sales representative

Spectrum Communications
02.2022 - 07.2022
  • Met customers in homes and businesses to discuss and demonstrate products.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Put together sales proposals and contracts.
  • Inquired about current service levels and offered upgrades.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Quoted prices, credit terms and other bid specifications.

General Manager Apprentice

Chipotle Mexican grill
01.2021 - 02.2022
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

Diploma -

Mathematics Science Research And Technology Magnet High School
Cambria Heights, NY
02.2020

Skills

  • Phone Etiquette
  • Customer Service and Assistance
  • Cash Control
  • Customer Acquisition
  • Strategic Networking
  • Multi-Line Telephone Operation
  • Typing Proficiency
  • Sales Expertise
  • Managing Files and Records
  • Sales and Marketing

Languages

Spanish
Native or Bilingual

Timeline

Direct Sales Representative

Kiki World
01.2023 - Current

Associate

Aldi USA
11.2022 - 05.2023

Direct sales representative

Spectrum Communications
02.2022 - 07.2022

General Manager Apprentice

Chipotle Mexican grill
01.2021 - 02.2022

Diploma -

Mathematics Science Research And Technology Magnet High School

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Estefani Cruz