Estefani Guizar
Louisville,KY
Summary
Diligent professional with exceptional customer service, multitasking, and time management skills. Committed to delivering outstanding service and creating memorable experiences for every customer.
Overview
5
5
years of professional experience
Work History
Senior Welcome Team
New York Sports Clubs
New York, NY
09.2016 - 08.2019
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages
- Worked with housekeeping and maintenance staff to address and resolve building and room issues
- Showed off dining areas, pool, spa and fitness center to prospective and current guests
- Maintained client accounts by obtaining, recording and updating personal and financial information
- Maintained business office inventory and equipment by checking stock for needed supplies
- Trained new team members in cash register operation, stock procedures and customer services
- Adhered to company initiatives and achieved established goals
- Worked with fellow sales team members to achieve group targets.
HOSTESS/CASHIER
INTERNATIONAL WINGS FACTORY
NEW YORK, NY
11.2014 - 05.2016
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
- Answered telephone to provide dining information and take orders
- Operated cash register or POS system to receive payment by cash, check and credit card
- Effectively multitasked within fast-paced environment
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment
- Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction
- Illustrated knowledge of menu and service offerings to educate guests.
CUSTOMER SERVICE REPRESENTATIVE
SWIM EASY INC
NEW YORK, NY
08.2021
- Built relationships with swimmers to increase likelihood of repeat business in future swim lessons sessions
- Monitored activities in swimming areas to prevent accidents and provide assistance to swimmers
- Recommended appropriate level classes to swimmers based on needs and preferences
- Inspected pool for cleanliness before lessons and reported unsanitary conditions
- Composed grammatically correct, clear and concise email responses to reflect company tone and style
- Scanned physical documents and uploaded to encrypted databases for digital maintenance
- Developed key customer relationships to increase sales
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Set up and activated customer accounts
- Made outbound calls to obtain account information
- Updated and monitored content on Facebook, Google, and Instagram
- Produced videos by writing scripts, editing and posting final creative.
Education
High School Diploma -
Mt. Whitney High School
Visalia, CASkills
- Friendly Positive Attitude
- Multitask
- Gmass
- Reliable & Trustworthy
- Microsoft Suite
- Problem-solving
Personal Information
Title: CUSTOMER SERVICE REPRESENTATIVE
Timeline
CUSTOMER SERVICE REPRESENTATIVE
SWIM EASY INC
08.2021
Senior Welcome Team
New York Sports Clubs
09.2016 - 08.2019
HOSTESS/CASHIER
INTERNATIONAL WINGS FACTORY
11.2014 - 05.2016
High School Diploma -
Mt. Whitney High School
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