Estefani Jacome Salguero
Windsor,VA
Summary
Dynamic and results-oriented professional with extensive experience in office administration and customer service, notably at Jacome Welding. Excelled in managing sensitive information and resolving high-stress situations, demonstrating exceptional problem-solving and organizational skills. Proven track record in enhancing customer satisfaction and streamlining office operations, underpinned by robust verbal and written communication abilities.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Secretary
Jacome Welding
06.2023 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
Sales Associate and Customer Services Associate
Castle's Closet
09.2022 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Windsor High School
Windsor, VA 09.2022 - Current
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Sales Support
- Appointment Scheduling
- File Management
- Document Preparation
- Teamwork and Collaboration
- Problem-solving skills
- Time Management
- Critical Thinking
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Work Preference
Work Type
Part TimeInternshipWork Location
RemoteImportant To Me
Flexible work hoursTimeline
Secretary
Jacome Welding
06.2023 - Current
Sales Associate and Customer Services Associate
Castle's Closet
09.2022 - 05.2024
Windsor High School
09.2022 - Current
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