Estefani Monroy
Mount Airy,NC
Summary
Adept in QuickBooks and proficient in client communication, I excelled at TNT Carports Inc., enhancing customer satisfaction through effective resolution of complex service complaints. Leveraging skills in invoice processing and collections, I significantly improved payment timelines, demonstrating a strong blend of technical and interpersonal abilities.
Overview
19
19
years of professional experience
Work History
Accounts Receivable Clerk
Custom Built Structures
Mount Airy, NC
09.2023 - Current
- Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
- Generated, mailed and monitored invoices.
- Collaborated with sales team members to ensure timely collection of outstanding debts from customers.
- Examined customer payment history and coordinated collections arrangements.
- Prepared and processed payroll.
Customer Service Manager
TNT Carports Inc.
Mount Airy , NC
04.2006 - 08.2023
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Upheld quality control policies and procedures to increase customer satisfaction.
Education
High School Diploma -
North Surry High School
Mount Airy, NC06-2002
Skills
- Invoice processing
- Payment allocation
- QuickBooks experience
- Collections
- Client communication
- Customer relations
- Microsoft Excel
Timeline
Accounts Receivable Clerk
Custom Built Structures
09.2023 - Current
Customer Service Manager
TNT Carports Inc.
04.2006 - 08.2023
High School Diploma -
North Surry High School
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