Estefani Ortega
New York
Summary
Customer-focused, detail-oriented professional with a proven track record of meeting and exceeding company objectives through organized, adaptable, and results-driven practices. Bilingual multitasker with strong communication, emotional intelligence, and problem-solving abilities. Recognized for excelling under pressure, actively listening to customer needs, and contributing effectively in fast-paced, team-oriented environments. Brings a proactive mindset and critical thinking skills to optimize service delivery and elevate brand reputation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
PlantShed
06.2024 - Current
- Crafted high-quality beverages, including seasonal drinks and custom latte art, maintaining consistent standards for taste and presentation.
- Proactively restocked bar essentials to ensure smooth operations throughout the shift.
- Maintained cleanliness and functionality of key equipment while adhering to daily cleaning checklists.
- Delivered exceptional customer service, resulting in multiple positive Google reviews.
- Handled inventory load-outs, ensuring correct labeling and pricing according to store standards.
Customer Service Representative
SmartSign
01.2023 - 05.2024
- Provided exceptional customer service by managing inquiries and resolving issues related to packages, invoices, returns, and refunds.
- Handled phone and email communication to ensure efficient support and customer satisfaction.
- Contributed to high customer satisfaction ratings and received positive feedback and incentives.
Lead Barista
Twiggy
09.2020 - 09.2023
- Created a wide variety of hot and cold drinks with consistently positive customer satisfaction scores.
- Trained, scheduled, and supervised barista workers to maintain store policies and optimize staffing.
- Completed food assignments to meet deadlines and assisted in promotional in-store displays.
Seasonal Barista/Pantry Coordinator
Peloton Head Quaters
05.2022 - 01.2023
- Made and served brand-specific café beverages with focus on speed, quality, and consistency.
- Managed daily pantry operations across multiple office floors, ensuring all snack stations were fully stocked.
- Assisted with catering setup and service for internal events and meetings.
Education
Associate of Arts - Liberal Studies
Pennsylvania State University
Hazleton06-2016
Skills
- Effective communicator
- Critical Thinking & Problem Solving
- Customer Service
- Team Collaboration
- Inventory Management
- Microsoft Word & PowerPoint
- Bilingual: English & Spanish
- Menu development
- Data entry
- Adaptability and flexibility
- Hospitality and accommodation
Certification
Food Handlers Liscense
Timeline
Barista
PlantShed
06.2024 - Current
Customer Service Representative
SmartSign
01.2023 - 05.2024
Seasonal Barista/Pantry Coordinator
Peloton Head Quaters
05.2022 - 01.2023
Lead Barista
Twiggy
09.2020 - 09.2023
Associate of Arts - Liberal Studies
Pennsylvania State University
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