Estefani Perez
Bakersfield,CA
Summary
Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Reliable individual with skills and experience as Laboratory Technician. Smart and committed to job well done and offering exceptional drive. Accomplished Military Police Officer and security management. Personable leader skilled monitoring rule infractions, detecting suspicious activities and minimizing threats. Forward-thinking emergency response specialist with secret security clearance.
Overview
7
7
years of professional experience
Work History
Job Coach
Bakersfield Arc
07.2023 - Current
- Provided ongoing guidance and support to clients throughout job search and onboarding process
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges
- Collaborated with local employers to identify job opportunities for clients
- Developed and implemented job coaching plans for clients with diverse career goals
- Provided coaching and mentoring to employees
- Analyzed and evaluated training effectiveness and program outcomes
- Developed job-specific competencies and performance standards.
Phone Operator
Rusty's Pizza Parlor
03.2022 - 08.2022
- Responded to customer inquiries with patience and positivity to establish excellent first impression
- Pleasantly greeted all callers and asked how to be of assistance
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations
- Answered average of 10-30 calls per day and directed to appropriate departments and personnel.
Laboratory Technician
Bolthouse House Farms
03.2020 - 02.2021
- Performed routine lab and department maintenance to keep area clean and orderly
- Documented information by maintaining daily logs and equipment record books
- Performed testing and quality control using approved laboratory procedures and instrumentation
- Calibrated and maintained instruments to keep equipment fully operational.
Assistant Store Manager
Payless Shoe Source
02.2017 - 05.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
High School Diploma -
West High School
1200 New Stine Rd05.2015
Skills
- Performance Assessments
- Group and Individual Instruction
- Skills Testing
- Skill Development
- Leadership Abilities
- Military
- Marketing
- Product Knowledge
- Consultative Sales
Timeline
Job Coach
Bakersfield Arc
07.2023 - Current
Phone Operator
Rusty's Pizza Parlor
03.2022 - 08.2022
Laboratory Technician
Bolthouse House Farms
03.2020 - 02.2021
Assistant Store Manager
Payless Shoe Source
02.2017 - 05.2020
High School Diploma -
West High School
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