Estefani Velez
Houston,TX
Summary
A hard working reliable women focused on going above and beyond to support the team and serve customers. Offering great abilities and skills. Motivated to continue to learn and grow as a professional. Always looking for ways to improve productivity and customer satisfaction whit exceptional service,well organized and presentable work at all times.
Overview
7
7
years of professional experience
Work History
Insurance Agent
Amtex Auto Insurance
08.2022 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
Barista
Starbucks
06.2021 - 11.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Teller
A1 Check Cashing
02.2018 - 10.2020
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
High School Diploma -
Alief Elsie High School
Skills
- Customer Service
- Bilingual
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
- Client Relations
- Policy Knowledge
- Marketing Strategies
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Insurance Agent
Amtex Auto Insurance
08.2022 - Current
Barista
Starbucks
06.2021 - 11.2021
Teller
A1 Check Cashing
02.2018 - 10.2020
High School Diploma -
Alief Elsie High School
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