Estefania Acosta
Queens,NY
Summary
Proven multitasker and quick learner, excelled in fast-paced environments at Martha's Country Bakery and beyond, enhancing customer satisfaction through effective communication and accuracy. Mastered cash handling and safe food practices, contributing to positive team dynamics and efficient service delivery. Achieved notable improvements in service speed and quality, meeting and exceeding employer expectations.
Overview
3
3
years of professional experience
Work History
Counter Server
Martha's Country Bakery
12.2023 - Current
- Managed multiple tasks in high-volume environment.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Processed cash, debit and credit card payments.
Restaurant Hostess
Bourbon & Branch
03.2024 - 07.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Server
Oswego Grill
04.2023 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Babysitter
Alison Noonberg
02.2022 - 03.2023
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Education
Associate of Science - Architecture
Universidad Santo Tomas
Bucaramanga, Colombia12.2026
Skills
- Effective Communication
- Phone orders
- Quick Learner
- Customer-focused
- Greeting customers
- Cash Handling
- Accuracy and efficiency
- Safe Food Handling
- Menu Memorization
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Restaurant Hostess
Bourbon & Branch
03.2024 - 07.2024
Counter Server
Martha's Country Bakery
12.2023 - Current
Server
Oswego Grill
04.2023 - 10.2023
Babysitter
Alison Noonberg
02.2022 - 03.2023
Associate of Science - Architecture
Universidad Santo Tomas
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