ESTEFANIA DELGADO

Checked guests in on their waivers and provided wristbands for entry.

Cleaned and sanitized tables, chairs, restrooms, and play areas, ensuring a safe and welcoming environment for guests

Handled cash transactions accurately and responsibly

I would also get phone calls about parties I would get a form and would ask them questions on the type of party theme they would like and the food menu we have I would also ask what time they would like to book the party and how before they would have to set a deposit and that the full transaction will be paid after the day of the party in person

After every party I would have to clean the party area and put chairs and tables away

I would put on kids' harness for our rope course zipline and wall climb

Cleaning up the playground areas for a example the ball pit the slides and anything relating to kids playground

We also would have memberships so I would let guests know when they would ask

Manage daily vault operations and maintain accountability for large amounts of cash, chips, and other negotiable instruments.

Prepare and distribute bankrolls to casino departments while ensuring accuracy and compliance with internal controls.

Balance vault inventories and complete shift reconciliations with no shortages or discrepancies.

Process chip fills, credits, and currency exchanges for table games and other gaming operations.

Verify deposits, payouts, and financial transactions while maintaining detailed records.

Casino cage and vault operations

Cash handling and balancing

Bank reconciliation

Currency verification and counterfeit detection

Gaming compliance and internal controls

Recordkeeping and documentation

Customer service

Microsoft Office and casino management systems

Gaming License

Anti-Money Laundering (AML) Training

Responsible Gaming Training

Cleaned and sanitized guest rooms and common areas to enhance guest comfort.

Ensure high standards of cleanliness and guest satisfaction.

Change bed linens and replace towels.

Restock toiletries and cleaning supplies.

Maintained high cleanliness standards to ensure guest satisfaction and positive experiences.

Cleaned windows, bathrooms, and kitchens.

Collected and disposed of trash safely.

Assisted with laundry and linen organization.

Assisted with organizing laundry and linens for efficient operations.

Cleaned and sanitized guest rooms to ensure a hygienic environment.

Laundry and linen changing

Report maintenance issues to supervisors.

Successfully managed time to complete housekeeping tasks efficiently.

Demonstrated attention to detail in maintaining cleanliness and organization of spaces.

Collaborated with team members to achieve high standards of cleanliness.

Clean and sanitize gaming floors, guest rooms, restrooms, and public areas to maintain a high standard of cleanliness.

Guest room and restroom maintenance

Vacuum, sweep, mop, dust, and polish surfaces throughout the property.

Floor care (sweeping, mopping, vacuuming)

Trash removal and waste disposal

Managed time effectively to prioritize cleaning tasks and maintain workflow.

Provided excellent customer service by addressing guest inquiries and requests promptly.

Collaborated with housekeeping team to ensure efficient completion of cleaning tasks.

Cleaned and sanitized gaming floors, guest rooms, restrooms, and public areas, ensuring high cleanliness standards for guest satisfaction.

Customer service

Restocked towels, toiletries, and cleaning supplies.

Responded promptly to guest requests and housekeeping service calls, enhancing overall guest experience.

Reported maintenance or safety concerns to supervisors, contributing to a safer and well-maintained environment.

Follow casino policies and OSHA safety guidelines when handling cleaning chemicals and equipment.

Work efficiently as part of a housekeeping team to ensure guest satisfaction

Improved checkout accuracy by reconciling cash drawer and POS transactions each shift, reducing discrepancies significantly.

Improved checkout accuracy by reconciling cash drawer and POS transactions each shift, reducing discrepanciessignificantly.

Resolved customer complaints professionally following company policy, resulting in measurable improvements in customer satisfaction.
Streamlined checkout processes to enhance customer flow, leading to noticeable gains in transaction speed and overall satisfaction.
Trained new team members in customer service excellence, fostering a collaborative environment and improving team performance.
Analyzed customer feedback to refine service delivery, resulting in substantial improvements in customer retention and loyalty.
Implemented a suggestive selling strategy that increased upselling opportunities, enhancing revenue through personalized customer interactions.
Consistently provided friendly and attentive service, creating a welcoming atmosphere that encouraged repeat business.
Evaluated customer purchasing trends to tailor promotional strategies, resulting in marked improvements in sales performance.

Improved transaction accuracy by reconciling cash drawer each shift, reducing discrepancies noticeably

Resolved customer complaints following policy, improving satisfaction and fostering loyalty.

satisfaction and reduced wait times.

Maintained store safety and cleanliness standards, ensuring a compliant environment and smoother operations.

flow and satisfaction.

Enhanced customer satisfaction by resolving complaints following policy, yielding measurable results.

Provided exceptional customer service by actively listening to needs, fostering loyalty and enhancing overall shopping

experiences.

Trained new hires on register and stocking procedures, accelerating onboarding time significantly.

Maintained store safety and cleanliness standards, ensuring compliant environment and smoother operations.

Maintained an organized checkout area and ensured compliance with safety regulations, contributing to a clean and

safe shopping environment.

Promoted loyalty programs through engaging customer interactions, resulting in marked gains in repeat customer

visits and increased sales.

Monitored sales trends to optimize inventory levels, ensuring product availability and minimizing stockouts, which improved overall sales performance.