Estefania Herrera
GREENVILLE,NC
Summary
Dedicated Customer Service Specialist providing the skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of the team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2027
2027
years of professional experience
Work History
Solutions Specialist
Regional Acceptance
Winterville, North Carolina
12.2023 - 07.2026
- Analyzed customer needs to recommend suitable financing solutions.
- Facilitated communication between clients and internal teams for smooth transactions.
- Developed and maintained knowledge of industry trends and financial products.
Cashier
Sodexo (Mayne Pharma)
Greenville, NC
06.2018 - 05.2019
- Displayed courtesy and excellent interpersonal skills with all customer interactions to ensure order and quality satisfaction and repeat customer business.
- Maintained a calm, professional demeanor when faced with high demand, high volume workloads and when dealing with difficult customers.
- Performed a variety of cashiering duties including; an electronic point cash sale, and drawer .
Cashier
Tropicana Supermarket
Greenville
10.2017 - 06.2018
- Displayed courtesy and excellent Interpersonal skills with all customer interactions to ensure satisfaction and repeat customer business.
- Maintained a calm, professional demeanor when faced with high demand, High Volume workloads and when dealing with difficult customers.
- Performed a variety of cashiering duties including; an electronic point of sales, cash sale and drawer counting.
Customer Service Representative
Mcdonalds
- Display courtesy and excellent interpersonal skills with all customer interactions to ensure satisfaction and repeat customer business.
- Maintain a calm, professional demeanor when faced with high demand, high volume workloads and when dealing with difficult customers.
- Perform a variety of cashiering duties including; an electronic point of sale, cash sales, lottery, drawer counting, and money drops.
- Stock coolers, shelves and ensure displays are clean and presentable.
- Check delivery invoices to ensure product count and delivery is accurate.
Education
Associate of applied Science - Occupational Therapy Assistant
Pitt community College
Greenville, NCSkills
- Cash handling
- Product Merchandising
- Inventory
- Customer Engagement
- Professional communication
- Problem solving
- Attention to Detail
- Self-motivated service
- Organized
- Flexible/ Adaptable
LANGUAGES
English, Spanish, Portugues
PROJECTS
English, Spanish, Portugues
Timeline
Solutions Specialist
Regional Acceptance
12.2023 - 07.2026
Cashier
Sodexo (Mayne Pharma)
06.2018 - 05.2019
Cashier
Tropicana Supermarket
10.2017 - 06.2018
Customer Service Representative
Mcdonalds
Associate of applied Science - Occupational Therapy Assistant
Pitt community College