Estefanía Jackson
Brooklyn
Summary
Dynamic and results-driven waitress with extensive experience at Dante, excelling in upscale, high-volume service. Proven ability to enhance guest satisfaction through personalized recommendations and strong communication skills. Recognized for maintaining exceptional standards and supporting team collaboration, consistently contributing to repeat clientele and successful events.
Overview
4
4
years of professional experience
Work History
WAITRESS
DANTE
Manhattan
01.2023 - Current
- Delivered high-quality food and beverage service to international, VIP, and high-profile guests in a luxury fine-dining setting.
- Consistently exceeded guest expectations, contributing to strong guest satisfaction and repeat clientele.
- Recommended food, wine, cocktails, and rare spirits, tailoring suggestions to elevate guest dining experiences.
- Assisted Captains in coursing, table maintenance, and multi-course service execution, enhancing overall dining flow.
- Accurately recorded and communicated orders, special requests, and allergies to bar and kitchen teams.
- Maintained high standards of cleanliness, organization, and presentation throughout service, ensuring a welcoming environment.
- Supported exclusive tastings and special events while upholding discretion and professionalism.
WAITRESS
Forte Dei Marmi
Miami
01.2022 - 01.2023
- Delivered personalized guest experiences by remembering preferences, names, and ordering habits, building loyalty and repeat business.
- Assisted guests with menu navigation, chef specials, seasonal offerings, and dietary accommodations.
- Maintained a polished, organized, and welcoming service area in alignment with luxury dining standards.
- Collaborated with Captains, servers, and kitchen teams to streamline service execution and enhance guest experiences.
- Supervised and trained bartending staff to deliver consistent, high-quality service in fast-paced, upscale environment.
- Managed bar operations, overseeing inventory and vendor coordination to uphold service quality and control costs.
Education
Some College (No Degree) - Software Development
Southern New Hampshire University
Hooksett, NHSkills
- High-volume service
- Menu Knowledge & Guest Education
- Beverage recommendations
- Captain Support & Coursing
- Point of sale systems
- Side Work & 80/20 Compliance
- Results-driven approach
- Team Collaboration & Independent Work
- Communication skills
- Flexible scheduling
- Professional appearance
Key Skills And Qualifications
- Upscale & High-Volume Table Service
- Menu Knowledge & Guest Education
- Wine, Spirits & Beverage Recommendations
- Captain Support & Coursing
- Side Work & 80/20 Compliance
- Strong Communication & Emotional Intelligence
- Team Collaboration & Independent Work
- Professional Demeanor & Polished Appearance
- Flexible Scheduling (nights, weekends, holidays)
- Guest-Focused, Results-Driven Approach
Timeline
WAITRESS
DANTE
01.2023 - Current
WAITRESS
Forte Dei Marmi
01.2022 - 01.2023
Some College (No Degree) - Software Development
Southern New Hampshire University