Estefania Leon
Texas Spice at Omni
Dallas,TX
2
Languages
1
Certification
2
years of professional experience
Detail-oriented Professional with experience in high-paced restaurant environments, demonstrating strong customer service and multitasking skills while managing multiple responsibilities with a positive attitude. Transitioned into real estate, leveraging effective communication and team collaboration to build client relationships and deliver results, supported by a solid foundation in real estate principles, property management, and strong negotiation skills.
Work History
Server
1 Year 11 Months- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bused and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Coordinated setup and breakdown of event spaces, maintaining cleanliness and organization. From 8-500people VIP private dining events.
In-Room Dining Order Taker
2 Years 2 Months- Coordinated with kitchen staff to ensure timely preparation and delivery of guest orders.
- Streamlined order processing using POS systems to enhance efficiency and accuracy in service delivery.
- Resolved guest inquiries and complaints promptly, ensuring a positive dining experience.
- Trained new team members on menu offerings and service protocols to maintain high standards.
Dining Room Assistant
2 Years 2 Months- Maintained cleanliness and organization of dining areas, contributing to a welcoming atmosphere for patrons.
- Supported inventory management by restocking supplies and monitoring stock levels for efficient operations.
- Implemented feedback mechanisms from guests, leading to continuous improvement in service quality and guest experience.
- Enhanced guest experiences by accommodating special requests or dietary restrictions with attentiveness and care.
Host
2 Years 2 Months- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to adjust seating and accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to give information about the restaurant.
- Advised customers about special offerings and menu items to help drive sales.
Education
High School Diploma
Accredited Real Estate Courses - Real Estate
Skills
Cleanliness standards
Guest Engagement
Hospitality service expertise
Strong work ethic
Telephone reception
Multitasking proficiency
Safe Food Handling
Memory retention
High volume dining
Sales expertise
Quality control
Team collaboration
Certification
- Intro to LLC Business Certification- 2024
- Aircraft Owners and Pilots Association Certification- 2024
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Texas Spice at Omni
09.2024 - CurrentRead More
In-Room Dining Order Taker
Omni Hotels & Resorts
06.2024 - CurrentRead More
Dining Room Assistant
Omni Dallas Hotel
06.2024 - CurrentRead More
Host
Texas Spice at Omni
06.2024 - CurrentRead More
W H Adamson High School
High School Diploma
Read More
Champions School of Real Estate
Accredited Real Estate Courses from Real Estate
Read More