Estefania Ramirez
El Paso,TX
Summary
Skilled bilingual server with a proven track record of enhancing guest experiences through exceptional customer service and suggestive selling. Demonstrates professional appearance and guest engagement, boosting sales and team collaboration. Excelled in service prioritization and beverage preparation, contributing to a significant increase in repeat business.
Overview
7
7
years of professional experience
Work History
Server
Manhattan Heights Tavern and Grill
El Paso, TX
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationship.
Server
Sunnys Sushi, Steak and Seafood
El Paso, TX
02.2024 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies and ice.
Server
Thirty 5ive Tavern and Grill
El Paso, TX
09.2017 - 07.2024
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Associate Of Applied Arts -
Glendale Community College
Glendale, CAAssociate Of Applied Science -
El Paso Community College
El Paso, TXSkills
- Bilingual
- Exceptional customer service
- Guest engagement
- Professional appearance
- Service prioritization
- Team collaboration
- Suggestive selling
- Beverage preparation
Timeline
Server
Manhattan Heights Tavern and Grill
10.2024 - Current
Server
Sunnys Sushi, Steak and Seafood
02.2024 - 01.2025
Server
Thirty 5ive Tavern and Grill
09.2017 - 07.2024
Associate Of Applied Arts -
Glendale Community College
Associate Of Applied Science -
El Paso Community College