Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Estefania Rivero

Elmwood Park,NJ

Summary

With 19 years of customer service experience in the retail industry, I have excelled in diverse roles and levels of responsibility. From store associate to leader, I consistently earned accolades and high performance ratings for my unwavering dedication to achieving exceptional results. My aim is to further develop my skills in a challenging and dynamic work environment. I am motivated by a strong desire to learn and embrace new opportunities that allow me to contribute my expertise and passion for success.

Overview

19
19
years of professional experience

Work History

District Leader Emerging Leader

CVS Pharmacy
10.2023 - Current
  • Oversaw the hiring process for new staff, ensuring a diverse and highly qualified team of educators.
  • Improved stores customer NPS from a must win store to 6 base points above target YTD.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Conducted regular store visits of mini district to assess compliance with corporate policies, provide coaching, and address any issues as needed.
  • Create action plans using store visit tool for follow up conversations with leaders.

District Support Store Manager

CVS Pharmacy
10.2021 - 10.2023


  • Streamlined communications between field leader and management by submitting detailed reports on store visits, issues encountered, and resolutions implemented.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction by 20% through effective teamwork and best practices
  • Led district operations, enhancing districts KPI scorecard to first in the region YTD.

Store Manager

CVS Pharmacy
03.2017 - 10.2021
  • Led a team of 15 associates, achieving 12% over sales targets YTD
  • Implemented new procedures, resulting in smoother daily operations
  • Assisted customers with purchases, resolving issues to enhance satisfaction and loyalty

Supervisor

CVS Pharmacy
01.2012 - 02.2017
  • Mentored store managers in inventory management and customer service, driving continuous improvement
  • Coordinated staffing for clinics, ensuring efficient operations and high service standards

Store Associate

CVS Pharmacy
10.2005 - 12.2011
  • Managed inventory, ensuring shelves were stocked and organized for optimal shopping experience
  • Consistently delivering high-quality work while fostering a collaborative team environment

Education

Exercise Science -

William Paterson University of New Jersey
Wayne, NJ
06.2016

Skills

  • Staff Development
  • Team Leadership
  • Customer service excellence
  • Complex Problem-Solving
  • Operations Management
  • Microsoft Outlook, Word, and Excel
  • KPI reporting

Accomplishments

  • Paragon Winner
  • 2019
  • 2022

Timeline

District Leader Emerging Leader

CVS Pharmacy
10.2023 - Current

District Support Store Manager

CVS Pharmacy
10.2021 - 10.2023

Store Manager

CVS Pharmacy
03.2017 - 10.2021

Supervisor

CVS Pharmacy
01.2012 - 02.2017

Store Associate

CVS Pharmacy
10.2005 - 12.2011

Exercise Science -

William Paterson University of New Jersey

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Estefania Rivero