Estefania Santiesteban
El Paso
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Medical Scribe Assistant
Kidney Consultants of El Paso
El Paso
05.2023 - 04.2026
- Maintained current knowledge of medical terminology, anatomy, physiology, pharmacology, abbreviations, diagnosis codes, and laboratory values to support accurate documentation and communication.
- Used EHR system to manage patient records, always maintaining patient confidentiality according to HIPAA standards.
- Scanned documents such as lab results or referral letters into EHRs while ensuring accurate filing protocols were followed.
- Ensured all forms were completed correctly before submitting them to billing staff for processing.
- Responded promptly to messages sent through secure messaging systems, ensuring timely communication with healthcare team members.
- Prepared clear and organized documents including letters, memos, reports, and presentations using Microsoft Office applications to facilitate effective information sharing.
Customer Experience Supervisor
Victoria's Secret & PINK
El Paso
05.2022 - 05.2023
- Developed and implemented strategies that enhanced customer engagement and satisfaction.
- Resolved complex customer inquiries by utilizing problem-solving skills, leading to quicker resolutions.
- Trained staff on product knowledge and brand standards.
- Collaborated with management to align store objectives with brand vision, ensuring cohesive team direction.
- Provided feedback on individual team member performance during monthly reviews.
- Participated in regular meetings with stakeholders to discuss progress towards goals.
- Created reports summarizing weekly and monthly performance against goals and objectives.
Guest Advocate
Target
Las Cruces
10.2021 - 04.2022
- Ensured guest satisfaction by promptly addressing needs and concerns with exceptional customer service.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Streamlined return and exchange processes in alignment with company policies to enhance customer experience.
- Facilitated effective communication between customers and coworkers to resolve issues and improve service.
Customer Experience Specialist
Best Buy
El Paso
10.2021 - 12.2021
- Engaged with customers via phone and online support, enhancing satisfaction and resolving inquiries.
- Collaborated with sales, marketing, product development, and finance teams to better understand and address customer needs.
- Participated in product knowledge sessions to stay informed about new technologies.
- Processed transactions and managed inventory using point-of-sale systems to ensure efficient operations.
Education
Bachelor of Science - Cellular And Molecular Biochemistry
The University of Texas At El Paso
El Paso, TX05-2023
Skills
- EHR management
- HIPAA compliance
- Quality assurance
- Data entry
- Computer literacy
- Fast typing
- Customer engagement
- Staff training
- Team collaboration
- Time management
- Continuous learning mindset
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Medical Scribe Assistant
Kidney Consultants of El Paso
05.2023 - 04.2026
Customer Experience Supervisor
Victoria's Secret & PINK
05.2022 - 05.2023
Guest Advocate
Target
10.2021 - 04.2022
Customer Experience Specialist
Best Buy
10.2021 - 12.2021
Bachelor of Science - Cellular And Molecular Biochemistry
The University of Texas At El Paso