Estefania Trimble
Columbus,GA
Summary
Professional administrative specialist with comprehensive background in delivering efficient office support and customer service. Known for reliability and ability to adapt to changing needs, ensuring smooth office operations. Possesses strong organizational skills and collaborative mindset that fosters positive team environment.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Barber’s Driving School
Columbus, GA
12.2023 - Current
- Provided customer service by answering calls as well as making outgoing calls in English and Spanish.
- Improved the Data Entry system for every order for DUI, Defensive Driving, and Driver’s Ed.
- Composed and answered emails in English and Spanish for customers.
- Organized the students’ records in folders and Excel Spreadsheets following the Georgia DDS guidelines.
- Assisted instructors during classes through the Zoom platform, as well as ensure they have the necessary materials for each session.
- Assisted the manager (owner) with all administrative tasks, such as staff scheduling and managing the team.
- Managed daily scheduling for instructors and students, ensuring efficient use of resources.
- Coordinated communication between clients and staff, enhancing customer service experience.
- Improved the instructors-staff attendance communications by using Google Drive tools.
- Developed and implemented office procedures to streamline administrative tasks.
- Handled inquiries via phone and email, providing timely information to prospective students.
- Supported the onboarding process for new instructors, facilitating smooth transitions into roles.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies by the DDS.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Receptionist Administrator
Barber's Driving School
Columbus, GA
10.2023 - 12.2023
- Managed incoming calls in both languages.
- Assisted in maintaining accurate student records and files.
- Handled customer inquiries, providing information about services offered.
- Processed payments and issued receipts for driving school services.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
IT Recruiter and Headhunter
IMCS Group
Remote
10.2021 - 06.2022
- Conducted thorough candidate screenings to identify top talent for various IT roles.
- Developed job descriptions that accurately reflected role requirements and company culture.
- Performed Talent Hunting in every Job platform as well as the company’s system, initiating contact through messages, emails, and calls, in both languages.
- Coordinated interviews between candidates and hiring teams, ensuring smooth communication and scheduling.
- Advertised the job vacant through social media posts and designing illustrating images.
- Conducted interviews in English and Spanish through Zoom or Google Meetings.
- Successfully placed candidates in various IT roles, including software developers, network engineers, data analysts, and project managers.
- Performed a thorough search for candidates with the necessary skills and qualifications according to the assigned job description.
- Coordinated interviews with the manager of the technology project.
Administrative Virtual Assistant
Netex Global
Remote
04.2021 - 10.2021
- Handled customer service inquiries on the phone and supported remote operations in English.
- Used QuickBooks to manage invoices, generate receipts, and maintain records of financial transactions for imports and exports of containers coming/going from the USA and/or Canada.
Education
Bachelor - Psychology
Universidad Catolica Andres Bello
Caracas, Venezuela01.2020
Skills
- Bilingual (English-Spanish)
- Microsoft Office package (Word, Excel, etc)
- Data Entry
- Bookkeeping
- Google Tools (Meetings, Drive, Gmail, Forms, etc)
- Zoom
- Head-hunting
- Interview conducting
- QuickBooks
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Document management
- Customer service
- Phone and email etiquette
- Multitasking and organization
- Database administration
- Presentation design
- Clerical staff oversight
- Administration and operations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Assistant
Barber’s Driving School
12.2023 - Current
Receptionist Administrator
Barber's Driving School
10.2023 - 12.2023
IT Recruiter and Headhunter
IMCS Group
10.2021 - 06.2022
Administrative Virtual Assistant
Netex Global
04.2021 - 10.2021
Bachelor - Psychology
Universidad Catolica Andres Bello