Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Estefania Jimenez Silva

Houston,TX

Summary

Driven Certified Pharmacy Technician with over 11 years of experience in retail/ LTC pharmacy and call center. Strong focus on team collaboration and adaptability to changing needs.

Overview

11
11
years of professional experience

Work History

CONSULTATIVE PHARMACY TECHNICIAN 2

CENTERWELL PHARMACY
06.2023 - Current
    • Answered incoming phone calls and addressed questions from customers and healthcare providers.
    • Skilled in the Clinical Services Spanish line
    • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
    • Efficiently processed customer orders, returns, exchanges, and refunds according to established guidelines while maintaining accuracy and thoroughness.
    • Assisted with the Centerwell Vaccine Scheduling line

Senior Pharmacy Technician

Medic Pharmacy
05.2014 - 06.2023
  • Train new pharmacy technicians, ensuring customer service standards were adequately met
  • Produced prescription labels and fulfilled medication orders according to the physician's request
  • Generate Invoices and handled financial transactions
  • Assisted with product purchasing and inventory management
  • In charge of monthly MAARS and Physician orders for nursing homes residents
  • Responsible for facilitating effective communication among hospice nurses, doctors, and patients.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.

Education

No Degree -

HOUSTON COMMUNITY COLLEGE
2014

High School Diploma -

LEE HIGH SCHOOL
06.2011

Skills

  • Supervising Technicians
  • Updating Medication Histories
  • Inventory Control
  • Insurance Billing
  • Medication Delivery
  • Verifying Prescriptions
  • Demographic Profiling
  • Wholesale Ordering
  • Assisting Pharmacists
  • Active Listening

Accomplishments

  • Texas Certified Pharmacy Technician (LIC #238808)
  • PTCB Certified (LIC #30005440)

    • Software:

  • PioneerRx
  • RxNova
  • CRM
  • RxConnet Pro
  • MS Word, MS Excel
  • Quickbooks

Languages

Spanish
Native or Bilingual

Timeline

CONSULTATIVE PHARMACY TECHNICIAN 2

CENTERWELL PHARMACY
06.2023 - Current

Senior Pharmacy Technician

Medic Pharmacy
05.2014 - 06.2023

High School Diploma -

LEE HIGH SCHOOL

No Degree -

HOUSTON COMMUNITY COLLEGE

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