Heather Alcorn
Harrodsburg,KY
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
26
26
years of professional experience
Work History
Lead Pharmacy Technician
Hometown Pharmacy
12.2020 - Current
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Supervised Number pharmacy technicians and coordinated day-to-day assignments.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Resolved third-party billing, computer system and customer service issues.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Collected co-payments or full payments from customers.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Developed and implemented improvements to pharmacy organization system.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Set up and modified patient profiles in System to include current information such as medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Reviewed and verified customer information and insurance provider information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Pharmacy Technician
CVS Pharmacy
10.2019 - 12.2020
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Pharmacy Technician
Rite-Aid Pharmacy
08.2012 - 10.2019
- Stocked, labeled, and inventoried medication to keep accurate records.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Pharmacy Technician
Wal-Mart Pharmacy
08.1997 - 01.2012
- Stocked, labeled, and inventoried medication to keep accurate records.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Education
None - Elementary Education
Sue Bennett Jr College
London, KYNone - Elementary Education
Eastern Kentucky University
Richmond, KYSkills
- Staff Leadership
- Report Preparation
- Pharmacy Management Software
- Prescription Pricing
- Prescriptions Management
- Secure Drug Inventory
- Product and Service Merchandising
- Team Collaboration
- Supervising Technicians
- Monitor Pharmacy Security
- Patient Confidentiality
- Quality Assurance and Control
- Technician Assistance
- Updating Medication Histories
- Manual and Automated Medication Dispensing
- Insurance Verification
- Drug Storage
- Assisting Pharmacists
- Troubleshooting Malfunctioning Equipment
- HIPAA
- Proper Labeling
- Medication and Equipment Invoicing
- Staff Development
- High-Volume Environments
- Resolving Complaints
- Pharmacy Operations
- New Hire Onboarding
- Managing Prescription Refills
- Inventory Control
- Prescription Filling and Labeling
- Health Insurance Plan Knowledge
- Wholesale Ordering
- Insurance Claim Processing Software
- FDA and HIPAA Compliance
- Insurance Billing
- Profit Margins
- Problem-Solving Skills
- Workflow Optimization
- Cash Register Operation
Timeline
Lead Pharmacy Technician
Hometown Pharmacy
12.2020 - Current
Pharmacy Technician
CVS Pharmacy
10.2019 - 12.2020
Pharmacy Technician
Rite-Aid Pharmacy
08.2012 - 10.2019
Pharmacy Technician
Wal-Mart Pharmacy
08.1997 - 01.2012
None - Elementary Education
Sue Bennett Jr College
None - Elementary Education
Eastern Kentucky University
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