ELEN PEREZ
Tampa,Florida
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in resolutions and planning. Ready to make an immediate contribution to your organization. Reliable worker with excellent communication, time management, and computer skills. A driven individual with a desire to use analytical and problem-solving skills to meet goals. Lastly, a motivated student with excellent communication and interpersonal skills looking to gain valuable experience in a professional setting.
Overview
8
8
years of professional experience
Work History
LEAD PHARMACY TECHNICIAN
PUBLIX PHARMACY
Tampa, Florida
10.2021 - Current
- Monitored pharmacy technician team's metrics to meet established benchmarks
- Managed labor by utilizing scheduling software to create work schedules and maintain pharmacy coverage
- Checked completed prescription orders to verify medication accuracy
- Implemented pharmacy objectives determined by supervisory team
- Worked with front end to expedite escalated orders through pharmacy
- Partnered with function supervisor to coordinate pharmacy workflow and medication processing
- Coached, mentored and provided performance feedback to pharmacy technicians
- Assisted with inventory management by placing orders with vendors and confirming receipt
Customer Service Representative
Publix Supermarkets Store
Tampa, FL
02.2020 - 10.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Prevented key account losses by researching discrepancies and correcting problems.
- Resolved customer complaints promptly and efficiently.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Prepared bank deposits according to established guidelines.
- Prepared daily deposits for bank reconciliation.
- Prepared invoices, bank deposits and payments.
- Handled cash deposits accurately following established procedures.
- Supervised cash handling processes including deposits, refunds, returns.
- Performed daily cash register reconciliations and deposits.
SUPERVISOR
LOLIS MEXICAN CRAVINGS
Tampa, Florida
06.2017 - 02.2020
- Communicated employee, customer and workplace needs to managers
- Set performance goals for staff members and helped teams meet important deadlines
- Notified employees of policy and procedure changes to promote overall compliance
- Inspected work environment for health and safety hazards and reported findings to manager
- Assisted managers with employee recruitment and interviews
- Coordinated employee schedules according to availability and approved shift changes
- Trained new employees on company policies, procedures and work ethics
- Managed payment processing and ensured accurate money deposits.
Education
Bachelor of Health Science - PUBLIC HEALTH
UNIVERSITY OF SOUTH FLORIDA
Tampa, FL12-2025
ASSOCIATE IN SCIENCE (A.S.) - BIOLOGY
HILLSBOROUGH COMMUNITY COLLEGE
Tampa, Florida08.2021
Skills
- Updating Medication Histories
- Quality Assurance and Control
- Staff Development
- Problem-Solving Skills
- Workflow Optimization
- Team Collaboration
- Pharmacy Management Software
- Supervising Technicians
- Inventory Control
- Strong numeracy skills
- High-energy attitude
- Business ethics
- Understanding customer needs
Languages
Spanish, Bilingual
Timeline
LEAD PHARMACY TECHNICIAN
PUBLIX PHARMACY
10.2021 - Current
Customer Service Representative
Publix Supermarkets Store
02.2020 - 10.2021
SUPERVISOR
LOLIS MEXICAN CRAVINGS
06.2017 - 02.2020
Bachelor of Health Science - PUBLIC HEALTH
UNIVERSITY OF SOUTH FLORIDA
ASSOCIATE IN SCIENCE (A.S.) - BIOLOGY
HILLSBOROUGH COMMUNITY COLLEGE
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