ESTEFANIA MICHELLE PAONESSA NIEVES
Tampa,US
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Hillsborough County Tax Collector
11.2023 - Current
- Addressed customers courteously using suitable methods and problem-solving skills.
- Adhered to company policies and procedures while providing superior service.
- Met daily customer service quotas with a focus on quality.
CUSTOMER SERVICE REPRESENTATIVE
The Results Company
08.2023 - 11.2023
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Provided account information to customers and explained bill service policies and customer rights.
CUSTOMER SERVICE REPRESENTATIVE
Tampa Specialty Pharmacy
01.2023 - 07.2023
- Consulted with customers to resolve service and billing issues.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Uphold quality control policies and procedures to increase customer satisfaction.
CUSTOMER SERVICE REPRESENTATIVE TEAM LEAD
Ravkoo Health
11.2021 - 01.2023
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Effective liaison between customers and internal departments.
CUSTOMER SERVICE REPRESENTATIVE
Benzer Pharmacy
02.2021 - 11.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
SALES ASSOCIATE
Ross Dress
03.2018 - 02.2021
- Performed preparation of merchandise for sales floor by pricing or tagging.
- Assisted customers locate products and checked store system.
- Increased customer satisfaction with quick and professional handling of product returns.
SALES ASSOCIATE
United Pacific
10.2017 - 02.2018
- Scheduled and monitored regular vendor deliveries for fuel and store inventory.
- Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
- Completed accurate cash-in and cash-out procedures of computerized cash register.
- Operated cash register to record transactions accurately and efficiently.
CREW MEMBER
Mc Donald's P.R. Plaza
01.2014 - 09.2017
- Delivered prompt, friendly customer service.
- Front end cashier/cash handling. Never recorded cash register shortage.
- Assisted with maintaining cleanliness in line with company standards.
Education
BBA - Marketing
University of Puerto Rico
Bayamon, PRBachelor of General Studies - Marketing and Human Resources
University of South Florida
12.2020
Skills
- Customer service
- Customer relations
- Problem resolution
- Call center experience
- Document translation
- Active listening
- Critical thinking
languages
SPANISH Native
ENGLISH Bilingual
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Hillsborough County Tax Collector
11.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
The Results Company
08.2023 - 11.2023
CUSTOMER SERVICE REPRESENTATIVE
Tampa Specialty Pharmacy
01.2023 - 07.2023
CUSTOMER SERVICE REPRESENTATIVE TEAM LEAD
Ravkoo Health
11.2021 - 01.2023
CUSTOMER SERVICE REPRESENTATIVE
Benzer Pharmacy
02.2021 - 11.2021
SALES ASSOCIATE
Ross Dress
03.2018 - 02.2021
SALES ASSOCIATE
United Pacific
10.2017 - 02.2018
CREW MEMBER
Mc Donald's P.R. Plaza
01.2014 - 09.2017
Bachelor of General Studies - Marketing and Human Resources
University of South Florida
BBA - Marketing
University of Puerto Rico
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