Estefany Carrillo FLores
Brownsville
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
6
6
years of professional experience
Work History
Administrator
Bechtel Construction Services
Brownsville
03.2025 - Current
- Participated in job fairs to promote open positions at the company.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Handled employee inquiries regarding benefits and company policies effectively.
- Utilized various software and tools to streamline processes and optimize performance.
- Verified employee work authorization in compliance with company policies and legal requirements
- Assisted in conducting attendance audits to ensure accuracy and compliance with internal standards
- Coordinated and managed employees placed on medical stand-down, including tracking and processing fit-for-duty clearances.
- Oversaw deactivation processes for subcontractors, ensuring timely and secure system updates
- Entered and maintained employee records and documentation within internal systems with high accuracy
Youth Care Worker
Compass Connection
Harlingen
06.2024 - 03.2025
- Supported youth in daily living activities and personal development plans.
- Monitored behavior and provided guidance to ensure a safe environment.
- Documented incidents and communicated effectively with team members.
- Assisted in crisis intervention strategies to manage challenging behaviors.
- Maintained accurate records of youth progress and daily activities.
- Maintained cleanliness of youth facilities and rooms.
- Created a safe environment by enforcing rules while using therapeutic approaches when necessary.
- Documented child progress, reporting extreme changes in behavior.
- Utilized vehicles to transport youth to and from school, appointments and outings.
- Assisted in developing and implementing behavior management strategies with youth in care.
- Utilized community resources to provide additional support for youth receiving services.
- Engaged in continuous professional development to stay informed on best care practices.
- Managed medication distribution under the guidance of healthcare professionals.
Youth Care Worker
Southwest Key Program
Brownsville
10.2022 - 08.2023
- Supported youth in daily living activities and personal development plans.
- Facilitated group activities to promote communication and teamwork skills.
- Monitored behavior and provided guidance to ensure a safe environment.
- Documented incidents and communicated effectively with team members.
- Assisted in crisis intervention strategies to manage challenging behaviors.
- Assisted individuals with daily living skills such as hygiene, budgeting, grocery shopping .
- Engaged in continuous professional development to stay informed on best care practices.
Receptionist Administrator
Benchmark Pulmonary Center
Brownsville
02.2020 - 09.2022
- Greeted patients and visitors with a friendly and professional demeanor.
- Managed appointment scheduling using electronic health record systems.
- Verified patient information and insurance details for accuracy.
- Handled incoming calls, addressing inquiries and directing to appropriate staff.
- Processed patient registrations and ensured compliance with privacy regulations.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Entered insurance, demographics and health history into patient database.
- Protected patients by observing strict HIPAA guidelines.
Education
Medical Coordinator
Southern Careers Institute
TX02-2020
High School Diploma -
Pace Early College High School
Brownsville TX06-2019
Skills
- communication (bilingual)
- Time management
- Organization
- Attention to detail
- Problem-solving
- Teamwork & collaboration
- Adaptability / flexibility
- Customer service
- Data entry & record management
- Document verification & compliance
- Scheduling & coordination
- Microsoft Excel / Google Sheets
- Report preparation
- Audit support
- Conflict resolution
- Handling sensitive/confidential information
- Basic computer skills
Timeline
Administrator
Bechtel Construction Services
03.2025 - Current
Youth Care Worker
Compass Connection
06.2024 - 03.2025
Youth Care Worker
Southwest Key Program
10.2022 - 08.2023
Receptionist Administrator
Benchmark Pulmonary Center
02.2020 - 09.2022
Medical Coordinator
Southern Careers Institute
High School Diploma -
Pace Early College High School