Estefany Cruz
Mesquite
Summary
Dedicated Medical Assistant known for strong organizational skills and a commitment to compassionate care. Experienced in appointment scheduling, insurance verification, and patient record management, driving positive patient experiences and operational excellence.
Compassionate Medical Assistant with expertise in phlebotomy and electronic medical records. Skilled in optimizing patient flow and enhancing satisfaction through attentive care and efficient appointment management.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Southern Endocrinology
08.2025 - 12.2025
- Coordinated scheduling of appointments to optimize patient flow and reduce wait times.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Medical Assistant
Excel Family Clinic
03.2022 - 02.2024
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
Dental Office Manager
Sunny Dental Clinic
04.2018 - 10.2021
- Managed scheduling and appointment systems to optimize patient flow and reduce wait times.
- Oversaw inventory management, ensuring dental supplies were adequately stocked and organized.
- Implemented office policies that improved operational efficiency and enhanced patient satisfaction.
- Trained and supervised front desk staff, fostering a collaborative team environment.
- Developed marketing strategies to increase patient acquisition through social media engagement.
- Coordinated insurance processes, verifying coverage and facilitating claims submissions efficiently.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Increased public awareness of oral health issues through effective use of social media and online marketing.
CNA
Bradfield Terrace
01.2015 - 02.2017
- Monitored vital signs and reported changes in resident conditions to nursing staff.
- Advocated for resident needs, fostering a supportive and respectful environment.
- Maintained accurate documentation of patient care activities in compliance with regulatory standards.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Education
High School Diploma -
A Plus Academy
Mesquite, TXMedical Assistant -
Remington College
Dallas 03-2014
Skills
- Phlebotomy
- Electronic medical records
- CPR
- Phlebotomy techniques
- Medical procedures
- Insurance verification
- Payment collection
- Reliable team player
Timeline
Medical Assistant
Southern Endocrinology
08.2025 - 12.2025
Medical Assistant
Excel Family Clinic
03.2022 - 02.2024
Dental Office Manager
Sunny Dental Clinic
04.2018 - 10.2021
CNA
Bradfield Terrace
01.2015 - 02.2017
High School Diploma -
A Plus Academy
Medical Assistant -
Remington College