Estefany De La Rosa
Von Ormy,TX
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Administrative Assistant
IDEA Public Schools
San Antonio, TX
08.2021 - Current
- Managed scheduling and coordination for school events, ensuring seamless operations.
- Facilitated communication between staff, parents, and students to enhance engagement.
- Organized and maintained confidential student records in compliance with regulations.
- Assisted in budgeting and procurement processes to support classroom resources effectively.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Customer Service Representative
H-E-B Texas Grocery
San Antonio, TX
04.2020 - 07.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed transactions accurately using point-of-sale systems, ensuring seamless customer experiences.
- Managed inventory levels, contributing to efficient stock replenishment and product availability.
- Trained new team members on customer service protocols and operational procedures to enhance service quality.
Insurance Customer Service Representative
IBEX Global
San Antonio, TX
03.2019 - 02.2020
- Resolved complex customer inquiries regarding policy details and claims processes.
- Provided comprehensive product information to enhance customer understanding and satisfaction.
- Assisted in streamlining communication between clients and insurance underwriters.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
Education
High School Diploma -
John F. Kennedy High School
San Antonio, TXSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Excel
- Microsoft outlook
- Scheduling and calendar management
Certification
- CAP - Certified Administrative Professional
- Certified Cash Handler, IDEA Public Schools 2021-2026
- White Fleet Certified Training - 2021-2026
Languages
Spanish
Full Professional
Interests
- Participating in fundraising events to support local charities, schools, or community projects
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Passionate about balancing physical health with mental and emotional wellness
- Enjoy participating in running/gym workouts for overall physical and mental well-being
Timeline
Administrative Assistant
IDEA Public Schools
08.2021 - Current
Customer Service Representative
H-E-B Texas Grocery
04.2020 - 07.2021
Insurance Customer Service Representative
IBEX Global
03.2019 - 02.2020
High School Diploma -
John F. Kennedy High School