Estefany Guzman
Hood River
Summary
Reliable Assistant Store Director with strong customer service skills, and a commitment to learning and growth.
Overview
16
16
years of professional experience
Work History
Assistant Store Director
Safeway
Troutdale
04.2024 - Current
- Supported daily operations, starting with a store walk, scheduling, inventory control, food safety, safety compliance, weekly rotation, HR issues, grocery, dairy, and frozen. Supporting fresh departments.
- Reducing out-of-stocks, following schematics. Making labor every week is a big factor for this role.
Manager
Safeway
Hood River
08.2021 - Current
- As the Grocery Manager, I work directly with the store manager and assistant manager to identify and resolve problem areas to include staffing concerns, quality of merchandise, delivery issues, and customer complaints.
- I am responsible for the total operations of the store in the absence of the store manager/assistant manager or as needed by the store director.
- Ensures in stock items meet company standards and comply with quality standards.
- Able to provide coverage in multiple departments during staff shortage due to prior cashier experience and extensive cross-trading.
- Responsible for following schematic and building displays, merchandising shelves, and endcaps.
- Supervises receiving, storing, rotating, and stocking merchandising of all grocery products.
Assistant to Front End Supervisor - Dual Position
Safeway
Hood River
01.2019 - 07.2021
- This position was a dual position, which I filled for 3 of the 5 days I was scheduled to work.
- Responsible for overseeing the completion of daily cash bookkeeping duties, customer service counters, and checkout stations, while supporting sales and focusing on customer service.
- Directed and supervised front-end activities, including monitoring customer traffic and service levels, coordinating and implementing front-end and service programs, maintaining cleanliness standards, being proactive, and maintaining the safety and appearance of the front end.
- Handled and held accountable for cash flows and controls including: safe transactions, issues and pick ups of monies, tills, approving checks, rain checks, refunds, and monitoring check, or money, handling policies and procedures.
- Handled scan system, emergency procedures, UPC codes not on file, scan pricing errors, and other retail integrity issues.
- Responsible for training new employees, monitoring inventory supply, assisting in customer service and handling customer concerns, and providing proper coverage during breaks and staff shortages.
Customer Service Person In Charge (PIC) - Dual Position
Safeway
Hood River
01.2018 - 07.2021
- This was my primary position in 2018 which transitioned into a dual position in 2019; thereafter, I filled this position 2 of the 5 days I was scheduled.
- Designated position as a PIC (Person In Charge) and responsible for closing the store, providing a high level of customer service, supervising the sales floor, replacing stock in display areas surrounding the checkout area, and assisting other cashiers with computer, register, and scanner problems. making sure the store was set for the next morning.
Cashier
Safeway
Hood River
03.2017 - 12.2018
- Primarily in charge of operating the cash register, collecting money, and recording cash transactions, while providing great customer service.
Cashier
Safeway
Hood River
02.2010 - 04.2013
- Primarily in charge of operating the cash register, collecting money, and recording cash transactions.
Teacher's Assistant
Bambinos
Hood River
09.2009 - 06.2010
- Assisted the primary teacher with preschool-aged children in activities designed to promote social, physical, and intellectual growth.
- Completed the early childhood program.
- Organization and planning were a big role in this job for me.
Education
High school diploma -
Hood River Valley High School
Hood River, ORSkills
- Great customer service
- Store management
- Pricing file maintenance
- Merchandising
- Assistant manager experience, ASDT
- Safety Coordinator
- Inventory
- Recruiting
Timeline
Assistant Store Director
Safeway
04.2024 - Current
Manager
Safeway
08.2021 - Current
Assistant to Front End Supervisor - Dual Position
Safeway
01.2019 - 07.2021
Customer Service Person In Charge (PIC) - Dual Position
Safeway
01.2018 - 07.2021
Cashier
Safeway
03.2017 - 12.2018
Cashier
Safeway
02.2010 - 04.2013
Teacher's Assistant
Bambinos
09.2009 - 06.2010
High school diploma -
Hood River Valley High School