Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Estefany Estrada

Chicago,IL

Summary

Dynamic leader with a proven track record at Taco Bell, enhancing revenue and customer satisfaction through strategic operational improvements and effective staff management. Expert in restaurant operations and customer loyalty, with a knack for conflict resolution and cost control. Demonstrates a passion for excellence and a commitment to fostering strong client relationships.

Overview

4
4
years of professional experience
1
1
Certification

Work History

General Manager

Taco Bell
Chicago, IL
06.2022 - 10.2024
  • Implemented successful business strategies to increase revenue and target new markets.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Delegated work to staff, setting priorities and goals.
  • Formed and sustained strategic relationships with clients.

Loan Processor

First Rate Mortgage
Berwyn, IL
10.2020 - 05.2022
  • Filed completed packages quickly and efficiently.
  • Prepared and submitted detailed loan packages to the underwriting department for approval.
  • Researched escalated problems related to loan processing activities.
  • Provided excellent customer service while responding promptly to inquiries from applicants, lenders and brokers.

Education

High School Diploma -

R Nelson Snyder
Fort Wayne
06-2013

Skills

  • Kitchen oversight
  • Restaurant operations management
  • Stable work history
  • Customer loyalty
  • Food plating and presentation
  • Brand standards promotion
  • Labor and food cost control
  • Staff management
  • Passion for customer satisfaction
  • Schedule coordination
  • Proven sales record
  • Employee schedule management
  • Shift management
  • Conflict resolution techniques
  • Promotions planning
  • Purchasing and cost control
  • Adaptable

Certification

  • Real Estate License
  • Food Handlers Certification
  • BASSET License

Languages

English
Professional
Español
Professional

References

References available upon request.

Timeline

General Manager

Taco Bell
06.2022 - 10.2024

Loan Processor

First Rate Mortgage
10.2020 - 05.2022

High School Diploma -

R Nelson Snyder

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Estefany Estrada