Stefanie Hittle
Fort Worth
Summary
Results-oriented General Manager with diverse background in full service and fast casual management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager
Risckys BBQ Stockyard Stations
Fort Worth
05.2022 - Current
- Managed daily restaurant operations, ensuring efficient service delivery and high standards.
- Monitored financial performance while effectively controlling operational costs.
- Scheduled staff shifts while monitoring labor costs to optimize efficiency.
- Implemented targeted marketing strategies, increasing customer engagement and retention.
- Resolved customer complaints promptly, improving overall dining experiences.
- Motivated staff through recognition of achievements, fostering accountability and morale.
- Conducted regular staff meetings to communicate goals and expectations clearly.
- Maintained accurate inventories of food supplies, equipment, and other essentials.
Operations Manager
On The Border
Lake Worth
10.2019 - 04.2022
- Streamlined daily operations to ensure efficient restaurant functioning.
- Coordinated team schedules and delegated tasks to optimize workflow.
- Supervised employee workflows to maximize productivity and uphold quality standards.
- Oversaw inventory management and ordered supplies to ensure consistent stock availability.
- Implemented training programs for new staff to improve service quality.
- Monitored compliance with health and safety regulations consistently.
- Resolved customer complaints promptly to sustain high satisfaction levels.
- Collaborated with management to improve operational processes and drive efficiencies.
Heart of House Manager
Buffalo Wild Wings
Keller
02.2017 - 10.2019
- Oversaw heart of house operations, ensuring adherence to cooking procedures and quality standards.
- Implemented new menu changes that elevated customer offerings and satisfaction levels.
- Recruited and developed a cohesive team to effectively support kitchen operations.
- Collaborated with management to streamline front and back of house operations.
- Maintained accurate food orders and conducted weekly and daily inventory assessments.
- Upheld sanitation, health, and safety standards across all work areas.
- Followed standard procedures for food preparation and presentation to guarantee customer satisfaction.
Hospitality Manager
Buffalo Wild Wings
Keller
01.2017 - 10.2019
- Managed and directed all restaurant team members, fostering a positive work environment.
- Supervised daily restaurant operations, enhancing productivity and guest interactions.
- Conducted interviews, selected, and trained hospitality team members, improving retention rates.
- Scheduled team members effectively to maximize efficiency during peak hours.
- Executed takeout orders with precision, ensuring accuracy in every transaction.
- Oversaw inventory management and maintained stock levels.
- Ordered food, paper supplies, liquor, and wine to align with demand and maintain service quality.
- Implemented new menu items seamlessly to enhance guest dining experience.
General Manager
PIE FIVE PIZZA CO
Fort Worth
09.2014 - 01.2017
- Led openings of new restaurants, achieving full operational readiness ahead of schedule.
- Managed restaurant operations, consistently exceeding performance standards.
- Determined staffing needs, conducted interviews and training for new employees.
- Coached and developed teams, enhancing communication and active listening skills.
- Provided exceptional customer service to foster long-term relationships.
- Oversaw all aspects of food preparation to ensure quality and safety.
General Manager
CHIPOTLE MEXICAN GRILL
Southlake
06.2009 - 09.2014
- Coordinated operational strategies for multiple restaurant openings, ensuring readiness and consistency across locations.
- Acted as trainer for new restaurant openings, ensuring readiness and smooth transitions.
- Trained and mentored new hires for management roles, enhancing team capabilities.
- Facilitated hiring and dismissal of team members, enhancing team effectiveness and alignment with operational goals.
- Managed daily restaurant operations, ensuring efficient service and adherence to high standards.
- Oversaw food preparation processes to maintain quality and safety compliance.
Assistant General Manager
WALMART
Oswego
02.2006 - 06.2009
- Oversaw business operations to ensure efficiency and customer satisfaction
- Executed plans for new store opening to drive community engagement.
- Managed staffing decisions to build a cohesive and effective team
- Coordinated labor schedules to optimize workforce allocation
- Managed Deli Bakery receiving areas
Skills
- Operations management
- Financial management
- Business management
- Inventory management
- Marketing strategy
- Customer relationship management
- Compliance monitoring
- Order management
- POS system
- Food safety
- Kitchen oversight
- Guest experience oversight
- Employee training
- Talent development
- Labor management
- Employee retention
- Service standards
- Team building
- Leadership skills
- Effective communication
- Conflict resolution
- Problem solving
- Time management
Certification
- City of Fort Worth Food Handlers
- TABC certified
Awards
- People Management: Mentor team members to become successful in management positions.
- Motivated new hires to become part of the team.
- Financial Management: Managed food and bar cost at or below company expectation.
- Ensured labor was at or below company expectation.
- Successful new restaurant openings.
Languages
English, Intermediate
Timeline
General Manager
Risckys BBQ Stockyard Stations
05.2022 - Current
Operations Manager
On The Border
10.2019 - 04.2022
Heart of House Manager
Buffalo Wild Wings
02.2017 - 10.2019
Hospitality Manager
Buffalo Wild Wings
01.2017 - 10.2019
General Manager
PIE FIVE PIZZA CO
09.2014 - 01.2017
General Manager
CHIPOTLE MEXICAN GRILL
06.2009 - 09.2014
Assistant General Manager
WALMART
02.2006 - 06.2009