Estefany Garcia

• Prepared and maintained confidential student-related documentation.
• Helped maintain positive relations between Admissions department, students and faculty.
• Maintained and updated filing of database systems, manually or using computer.
• Operated photocopiers and scanners, facsimile machines and personal computers.
• Reviewed files, records and other documents to obtain information or respond to requests.
• Typed, formatted and edited correspondence and other documents.
• Computed, recorded and proofread data or reports.
• Opened, sorted and routed incoming mail and prepared outgoing mail.

• Prepared recordkeeping systems and procedures for archival research and for retention or destruction of records.
• Created and maintained retrievable computer archives and databases.
• Selected and edited documents for publication and display .
• Maintained updated knowledge through continuing education and advanced training.
• Copied over hundreds of records and documents to digital format to preserve data and history.

• Consecutive and Simultaneous Interpretations.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Helped customers find specific products, answered questions and offered product advice.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Trained new team members in cash register operation, stock procedures and customer services.
• Used suggestive selling techniques to promote add-on sales.
• Tracked company inventories, moved excess stock and arranged products to improve sales.

• Individual studies
• Instructed and monitored students in use and care of school equipment and materials to prevent injuries and damage.
• Supervised children and participated with children in activities.
• Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
• Assisted teachers with lesson preparation and curriculum implementation.
• Observed student performance and recorded relevant data to assess progress.

Tele check customer service certification and work.

• Handled translation calls with open and clear communication skills to quickly get to root of each issue.
• Practiced advanced foreign-language abilities to support customers' needs.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Documented customer correspondence in CRM to track requests, problems and solutions.
• Maintained and tracked accurate data using CRM and various computer systems.
• Translated customer and internal documents to facilitate actions and resolutions.
• Audited customer account information to identify issues and develop solutions.
• Updated databases with new and modified customer data.
• Referred unresolved customer grievances to designated departments for further investigation.

• Knowledge of Avaya telephone system.
• Practiced advanced foreign-language abilities to support customers' needs.
• Documented customer correspondence in CRM to track requests, problems and solutions.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Met or exceeded sales goals by consistently promoting relevant items to callers.
• Audited customer account information to identify issues and develop solutions.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Provided secretarial and office management support while building cooperative working relationships.
• Inventoried and ordered supplies for office.
• Scheduled appointments, meetings and events for management staff.
• Maintained accurate department and customer records.
• Prepared and prioritized calendars and correspondence.
• Tracked and submitted employee timesheets to prepare for payroll processing.
• Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
• Responded to customer issues to provide immediate resolution and improve retention.

Latin America and Caribbean studies/ Spanish Literature

• 3.2 GPA
• Additional Coursework in Spanish Minor

GPA: 2.9/4.0

• Additional Coursework in Teachers Aide