Estefany Garcia
Kissimmee,FL
Summary
Knowledgeable and dedicated professional with extensive experience in Customer Service, Administrative and Clerical roles. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, Empathetic, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
College Assistant
Lehman College, CUNY
06.2021 - 08.2023
- Input data into spreadsheets and databases.
- Edited and proofread a high volume of documents weekly for accuracy and completeness.
- Supported full staff on special assignments and ad hoc projects.
- Utilized various office management software to record and track customer information.
- Compiled and analyzed high volumes of data to produce reports.
- Prepared and maintained confidential student-related documentation.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Archivist
CUNY Research
06.2018 - 08.2019
- Prepared recordkeeping systems and procedures for archival research and for retention or destruction of high volume of records
- Created and maintained retrievable computer archives and databases
- Selected and edited hundreds of documents for publication and display
- Maintained updated knowledge through various continuing education and advanced training
Cashier/ Customer Service/ Stock
Duane Reade Drugstore
07.2011 - 07.2016
- Delivered a high level of customer service to patrons using active listening and engagement skills
- Built relationships with all customers to encourage repeat business.
- Trained new team members in cash register operation, stock procedures, and customer services
- In Pharmacy days used various pharmacy software to enter prescription and insurance information.
- Communicated closely with all patients, ensuring medical information was kept private.
- Addressed all customer needs and made product recommendations to increase sales.
- Communicated closely with patients, ensuring medical information was kept private.
- Gathered, organized, and input information into various digital databases.
Bilingual Customer Service Representative
Vimenca
01.2011 - 06.2011
- Provided excellent customer care by responding to requests, assisting with financial inquiries, and handling credit functions.
- Handled translation calls with open and clear communication skills to quickly get to the root of each issue
- Practiced advanced foreign-language abilities to support all customers' needs
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
- Documented hundreds of customer correspondence in CRM to track requests, problems, and solutions
- Maintained and tracked accurate data for a high volume of customers using CRM and various computer systems.
- Audited customer account information to identify issues and develop solutions
Education
Bachelor of Arts - Latin American & Caribbean Studies
Lehman College of The City University of New York
The Bronx, NY01.2020
Associate of Arts - Liberal Arts/ Early Childhood Education
Bronx Community College of The City University of New York
The Bronx, NY05.2018
Skills
- Customer Communication
- CRM and various computer systems knowledge
- Attention to Detail
- Advanced MS Office Suite Knowledge
- Digital Archiving
- Data Gathering
- Document Review
- Database Entry
- Multitasking and Prioritization
- Flexible and Adaptable
- Team Collaboration
Timeline
College Assistant
Lehman College, CUNY
06.2021 - 08.2023
Archivist
CUNY Research
06.2018 - 08.2019
Cashier/ Customer Service/ Stock
Duane Reade Drugstore
07.2011 - 07.2016
Bilingual Customer Service Representative
Vimenca
01.2011 - 06.2011
Bachelor of Arts - Latin American & Caribbean Studies
Lehman College of The City University of New York
Associate of Arts - Liberal Arts/ Early Childhood Education
Bronx Community College of The City University of New York
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