Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ESTEFANY GONZALEZ

Davenport

Summary

Hi, I'm Estefany. I am a senior in high school. I have experience with customers all over. With my strong logical abilities and proficiency in speaking two languages (English and Spanish), I excel at identifying people's necessities, developing effective strategies to understand them better, and executing successful sales. Overall, my background and expertise make me a valuable asset to any organization seeking a dedicated individual.

Overview

3
3
years of professional experience

Work History

Drive-Thru Cashier

KFC
05.2024 - Current
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Maintained clean and organized workstations, adhering to strict health and safety guidelines.
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Cross-trained in other areas of restaurant to provide additional support during busy periods.

Cashier

Culver's Restaurant
07.2024 - 07.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions.

Front Service Clerk

Publix
03.2022 - 05.2023
  • Greeted customers in a friendly and professional manner
  • Maintained an organized work area to support operational efficiency
  • Provided excellent customer service by responding to inquiries promptly and courteously
  • Stocked shelves with merchandise according to store standards
  • Resolved customer complaints in a timely manner to maintain good customer relations
  • Maintained cleanliness of the front-end area of the store by sweeping, mopping, dusting
  • Welcomed large volume of guests and improved overall customer service
  • Ensured compliance with all applicable laws regarding sale of alcohol or tobacco products
  • Managed customer complaints and rectified issues to complete satisfaction

Education

Senior in High School -

New Direction Academy
Kissimmee, FL
05.2025

Skills

  • Time Management
  • Customer Engagement
  • Complaint Handling
  • Product Merchandising
  • Store Cleaning
  • Store maintenance
  • Problem-solving skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Cashier

Culver's Restaurant
07.2024 - 07.2024

Drive-Thru Cashier

KFC
05.2024 - Current

Front Service Clerk

Publix
03.2022 - 05.2023

Senior in High School -

New Direction Academy

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ESTEFANY GONZALEZ